What are the responsibilities and job description for the Front Desk Receptionist/Concierge position at Confidential?
Workplace Experience Receptionist, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
- Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
- Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
- Oversee support for the team as directed including meeting coordination, and equipment care.
- Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
- Follow specific directions as given by the manager and work under minimal supervision.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
- Evaluate and communicate unusual and/or complex content in a concise and logical way.
- Other duties as assigned.
- Work closely with multiple departments to ensure clients' needs are met.
- Obtain identification and assign badging as needed.
- Ensure deliveries are received and shipped out in a timely manner
- Multitask and pivot day to serve clients needs
- Support facilities in moves and events
What You’ll Need:
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced organizational skills with an inquisitive mindset.
- Needed Soft Skills: Polite, organizational skills, communication skills, punctual.
- Need to have reliable transportation.
Job Type: Contract
Pay: $23.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you comfortable with shift -M-F 4-5 hrs./day x 5 days a week or longer days 3 days / week. Schedule will be fixed once selected.
Work Location: On the road
Salary : $23
