What are the responsibilities and job description for the Spa Front Desk Concierge position at Genesis Health Clubs?

Job Description

Benefits :

Employee discounts
Training & development

The Milagro Spa at Olathe Ridgeview Genesis Health Club location is OPENING SOON and we are seeking highly professional, dependable, front desk spa customer service specialists to join our team!

The front desk concierge at the Milagro Spa is responsible for providing exceptional customer service to all clients throughout their visit to the spa. We believe in working as a team so being a team player is imperative. We are looking for someone who is consistently bright, cheery, and optimistic and somebody who will take pride in going the extra mile to exceed our guest's expectations. Applicants must be confident, positive and make your team members and the guest your #1 priority. Several duties include multitasking : answering phones, checking clients in and out, scheduling appointments, maintaining reception area. Flexible availability : days, nights and weekends needed. Business is open 6 days a week

We strive to provide a five-star customer experience to our discerning clientele and seek like-minded individuals to advance our mission.

Requirements and Qualifications :

Responsibilities

Knowledge of Meevo Software systems

Answering phones, checking clients in and out, scheduling appointments,

Maintaining reception & retail areas

Assisting with laundry getting to and from the laundry room and changing / locker rooms

Flexible availability : days, nights and weekends needed

Several duties include : multi-tasking, answering multiple phone lines, checking clients in and out, scheduling appointments, maintaining reception area

Relevant Experience Preferred

Excellent communication and interpersonal skills to interact effectively with clients and address their concerns

Adherence to a high standard of professionalism and ethical conduct

Ability to work evenings, weekends and holidays as needed

Knowledge of Spa and Genesis Health Club policies

Maintenance of client documentation

Attend trainings, education and meetings when requested

Keep work space clean, organized and stocked with proper supplies

Strive to meet service and retail goals

Assist the client with retail selection

Close sales with technician product recommendations

Promote Spa Sales and Promotions

Sell gift cards

Recommend future appointments to all clients

Maintain consistent professional image and appearance

Dust retail shelves during downtime

Restock retail shelves

The Milagro Spa operates within the Genesis Health Clubs with two locations in New Jersey and three more set to open in Kanas Fall of 2024. Milagro provides an experience unmatched by other spas in the area. Our highly trained technicians provide soothing massage to relax muscles and relieve body tension or facial or skin treatments designed to leave the skin looking younger, fresh and glowing. Continuing Education is a key component of working at the Milagro Spa keeps our service providers engaged and informed.

Compensation details will be disclosed during the interview process.

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