Med Spa Front Desk Personnel

Job Overview: We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team at our luxury medical spa. As the first point of contact for our clients, you will play a key role in creating a welcoming and relaxing atmosphere while efficiently managing administrative tasks. You will provide excellent customer service, manage appointment scheduling, and assist with daily spa operations.

Key Responsibilities:

• Greet and welcome clients as they arrive, ensuring a positive first impression
• Answer phone calls, emails, and inquiries in a professional and courteous manner
• Schedule and confirm client appointments using the spa’s scheduling software
• Provide information on spa services, pricing, and promotions to potential and existing clients
• Handle check-ins, check-outs, and payment transactions accurately and efficiently
• Maintain the appearance of the front desk and lobby area, ensuring a clean and inviting environment
• Manage client records and ensure accurate data entry of personal and payment information
• Assist in managing spa supplies and inventory as needed
• Support spa team members with administrative tasks and coordination
• Ensure compliance with spa policies, procedures, and safety standards

Qualifications:

• High school diploma or equivalent required; additional education in hospitality, administration, or related fields is a plus
• Previous experience as a receptionist, front desk staff, or customer service role preferred (experience in a spa, salon, or medical environment is a plus)
• Strong interpersonal and communication skills, both verbal and written
• Proficiency with computers, including scheduling software and payment systems
• Excellent organizational and multitasking abilities
• Professional appearance and a commitment to providing high-quality customer service
• Ability to work independently and as part of a team in a fast-paced environment

Benefits:

• Competitive hourly wage and potential for commission or bonuses
• Discounts on spa services and products
• Opportunity for growth within the company
• Friendly and supportive work environment

Job Type: Full-time

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift

Application Question(s):

• What is your most redeeming quality in a professional setting?

Experience:

• Front desk: 1 year (Preferred)
• Retail sales: 1 year (Preferred)

Ability to Commute:

• Overland Park, KS 66223 (Required)

Work Location: In person