What are the responsibilities and job description for the General Manager position at Confidential?
Job Summary
The Collision General Manager performs all-purpose duties, which may include, but are not limited to the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. This individual will also recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Standard Operating Procedures (SOP), insurance partners and industry guidelines / standards.
Responsibilities
- Meet or exceed location revenue goals and other KPIs : Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
- Labor assignment and production management : Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
- Teammate support : Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
- Monitor and attain production goals and standards : Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
- Complete shop payroll and staffing in a timely manner : Ensure production staff adheres to punch-in / out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
- Manage daily production flow : Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
- Write DRP complaint estimates (as needed) : Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
- Team acquisition, coaching and development : Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth / progression opportunities
Qualifications
Benefits
