What are the responsibilities and job description for the Help Desk Support Technician position at Confidential?
ONSITE ONLY-Must live in or willing to commute to PCB, FL
Overview
We are seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues. Your primary responsibility will be to provide exceptional support for various operating systems and applications, ensuring that all IT infrastructure operates smoothly. The ideal candidate will possess strong troubleshooting skills and a passion for helping others resolve their technical challenges.
Responsibilities
Provide first-level support for help desk inquiries related to hardware, software, and network issues.
Troubleshoot and resolve issues with operating systems, including Windows and Mac OS.
Assist users with VPN connectivity and ensure secure access to the network.
Document all support interactions in ticketing systems to track issues and resolutions.
Collaborate with IT teams to escalate complex problems when necessary.
Maintain knowledge of current IT infrastructure and stay updated on new technologies.
Train users on best practices for using software applications and operating systems.
Ensure timely follow-up on outstanding support requests.
Experience
Proven experience in a help desk or IT support role is preferred.
Strong understanding of Windows, Windows Server, Mac OS, and other operating systems.
Familiarity with TCP / IP networking concepts and troubleshooting techniques.
Experience with VPN configurations and troubleshooting is a plus.
Knowledge of IT infrastructure components and their interdependencies.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and attention to detail.
Join our team as a Help Desk Technician where your expertise will make a significant impact on our organization’s efficiency and user satisfaction.
Job Type : Full-time
Pay : $25.00 - $30.00 per hour
Expected hours : No less than 40 per week
Benefits :
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance
Schedule :
8 hour shift
Monday to Friday
On call
Experience :
Microsoft Windows Server : 3 years (Required)
Operating systems : 3 years (Required)
Windows : 3 years (Required)
Software troubleshooting : 3 years (Required)
Ability to Relocate :
Panama City Beach, FL 32413 : Relocate before starting work (Required)
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