What are the responsibilities and job description for the Hotel Front Desk Agent position at Confidential?
An independent boutique hotel located in Southampton is seeking outgoing, responsible, and enthusiastic applicants to join our front desk team. We are currently looking for at least one full-time, year-round candidate.
8 hour shifts will typically run from 7am-3pm or 3pm-11pm, but intraday swing shifts, part time options, and split shifts (4 hours) also available.
Responsibilities include, but are not limited to:
- Greeting and checking guests in at the front desk
- Booking reservations over the phone and via email
- Fielding general hotel inquiries by phone and email
- Counting and maintaining responsibility for cash drawer
- Reconciling and closing guest accounts at checkout
- Assisting managers with daily hotel operations
- Assigning rooms appropriately based on a familiarity with property layout
- Accommodating guest requests
- Interfacing with other hotel departments to ensure guest satisfaction (housekeeping, maintenance, restaurant, etc.)
- Renting bikes, beach chairs, umbrellas, etc. and selling beverages and other gift items
- Other front desk duties as assigned
Perks include a friendly house cat and complimentary staff lunch during restaurant operations.
Bachelor's degree and/or previous comparable front desk and/or hotel experience preferred, but not required.
Thank you for your interest and we look forward to meeting you!
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20
