What are the responsibilities and job description for the Information Technology Analyst position at Confidential?
Overview:
We are seeking a detail-oriented and proactive IT Analyst to join our dynamic team. The ideal candidate will play a crucial role in maintaining and enhancing our IT infrastructure, providing technical support, and ensuring the smooth operation of our computer systems. This position requires a strong understanding of various operating systems, computer networking, and help desk support to effectively address user needs and optimize system performance.
Responsibilities:
- Provide technical support to end-users through help desk services, ensuring timely resolution of issues related to hardware and software.
- Manage computer systems and networks, including LAN configurations and troubleshooting.
- Monitor and maintain IT infrastructure to ensure optimal performance and security.
- Assist in the implementation and administration of ServiceNow for incident management and service requests.
- Conduct regular system checks and updates on operating systems and applications, including Windows environments.
- Collaborate with cross-functional teams to identify areas for improvement in IT processes and services.
- Document technical procedures, system configurations, and user guides for future reference.
- Stay updated on emerging technologies and best practices in IT management.
Experience:
- Proficiency in computer management, including hardware setup, configuration, and troubleshooting.
- Strong experience with help desk operations, providing exceptional customer service to users.
- Familiarity with Windows operating systems and Microsoft Office applications.
- Knowledge of computer networking principles, including LAN setup and maintenance.
- Experience with technical support roles that involve direct interaction with users to resolve IT issues.
- Understanding of IT infrastructure components and their interdependencies is highly desirable.
- Previous experience using ServiceNow or similar IT service management tools is a plus.
Join our team as an IT Analyst where you will have the opportunity to make a significant impact on our technology landscape while developing your skills in a supportive environment.
