What are the responsibilities and job description for the Member Service Representative position at Confidential?
Member Services Representative
Corporate office in Boca Raton, FL (on-site required)
Two shifts available - 10 : 15am-7 : 00pm OR 11 : 15am-8 : 00pm.
Pay $19.50 per hour.
Paid training
Key Responsibilities :
- Respond to member / physician inquiries via phone, email, and written correspondence.
- Resolve issues, research solutions, and ensure accurate record-keeping.
- Support outbound calling campaigns and member retention efforts.
- Process membership applications, invoices, cancellations, and reinstatements.
- Provide information for reimbursement inquiries and offer website / app support.
- Perform other duties as assigned.
Qualifications :
Salary : $20
