What are the responsibilities and job description for the Member Service Representative position at Engage Partners Inc.?
A prominent membership based healthcare network is seeking a contact center Member / Customer Service Representative. Candidates will have excellent communication skills and keep their composure / patience while dealing with callers. Candidates will help assist with membership inquiries, service requests, and provide accurate information to members, affiliated Physicians, and internal teams.
Responsibilities :
- Assisting members / staff by responding to inquiries and concerns through telephone, email, and written correspondence. Researches and resolves member issues and develops appropriate solutions.
- Assists with structured outbound calling campaigns.
- Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. Accurately documents all phone calls and activities in the member's record.
- Provides information to Members and Doctor's offices to assist with reimbursement inquiries.
Requirements :
