What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Confidential?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries effectively. A background in hotel management or guest relations is preferred.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Process Night Audit procedures
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of room availability and reservations.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Provide information about the resort's amenities, services, and local attractions.
- Answer phone calls with professionalism, demonstrating excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing online bookings and reservations systems.
Requirements
- Previous experience in a front desk or customer service role within a hotel or resort setting is preferred.
- Strong guest relations skills with a focus on delivering outstanding customer service.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills and attention to detail.
- A positive attitude and the ability to work well under pressure in a fast-paced environment.
Join our team as a Night Auditor Front Desk Agent where you can make a positive impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 30 – 35 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Every weekend
- Overnight shift
Ability to Commute:
- Lancaster, PA (Required)
Work Location: In person
Salary : $18 - $20
