What are the responsibilities and job description for the Hotel Front Desk Night Auditor position at DAYS INN AND SUITES?
Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional customer service and ensuring the smooth operation of our hotel during night shifts. The ideal candidate will possess strong communication skills and a passion for hospitality, making guests feel welcome and valued throughout their stay.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the front desk operations during the night shift, including check-ins and check-outs.
- Conduct nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
- Respond to guest inquiries and resolve any issues or complaints in a timely manner.
- Maintain accurate records of guest information, reservations, and billing details.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Assist in managing inventory of supplies at the front desk.
Experience
- Previous experience in hotel management or hospitality management is preferred.
- Familiarity with front desk operations, including night audit procedures.
- Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
- Strong customer service skills with the ability to handle challenging situations professionally.
- Knowledge of hotel or resort environments is beneficial.
- Excellent organizational skills and attention to detail are essential for maintaining accurate records.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Lancaster, PA 17601 (Required)
Ability to Relocate:
- Lancaster, PA 17601: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
