What are the responsibilities and job description for the Office Assistant position at Confidential?
Office Assistant
Job Overview
The Office Assistant is an important member of the operations team. Their administrative efforts primarily involve providing consistent communication with patients, referral sources, and with fellow team members as well as gathering and organizing pertinent information and documentation that support the overall delivery of care. Successful individuals in this role possess strong verbal and written communication skills, a commitment towards teamwork and a service-based mentality.
Reports To: Clinic Manager and Administrative Services & Support Manager
Primary Duties include but are not limited to:
· Responsible for general operations / functions of the front office.
· Participate in staff meetings as requested.
· Answer and direct phone calls as needed.
· Schedule patient appointments.
· Greet patients upon arrival and facilitate patient completion of initial admission / registration. Obtain copies of current insurance cards and photo identification.
· Alert appropriate personnel regarding the arrival of patients; assist / direct patients to the waiting area and/or treatment rooms as applicable.
· Input basic patient demographics into the Electronic Medical Record (EMR).
· Verify patient’s insurance coverage upon receipt of patient paperwork & copies of insurance cards to advise clinical staff members of coverage & any precertification / authorization requirements as soon as possible.
· Begin the pre-certification / authorization process by keeping the practitioner advised of the progress if a pre-certification / authorization is needed upon receipt of necessary documents.
· Send / Follow-up with the receipt of detailed written orders then review them for accuracy & legibility upon receipt.
· Prepare / organize discharge documents for patients to sign for that day’s visit & enter them into the EMR.
· Review patient files to ensure that all documentation is accurate and complete.
· Open & distribute mail & packages accordingly.
· Update work in progress (WIP) schedules as needed & participate in weekly WIP meetings.
· Assist in general office cleaning (vacuum, dust, clean bathrooms, empty trash, etc.) and other duties as required.
· Other duties as requested.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $15 - $17
