What are the responsibilities and job description for the Receptionist/Administrative Assistant position at Confidential?
About us
Arizona Total Care is a medical office in Tucson, AZ.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Fun upbeat casual environment
Typical roles and responsibilities:
- Answering phones and directing them to the appropriate person or department.
- Verifying patients' insurance to ensure proper coverage and processing.
- Scheduling patient appointments accurately, coordinating with medical providers as needed.
- Taking detailed messages and elaborating on the needs of the caller for follow-up.
- Managing medical records: ensuring patient records are properly maintained, organized, and up-to-date in accordance with healthcare regulations and standards.
- Filing, copying, and scanning medical documents and administrative records, ensuring all files are up-to-date and easily accessible.
- Assisting in the preparation of regularly scheduled reports related to patient data, medical records, and administrative tasks.
- Writing and distributing email, correspondence, memos, letters, faxes, and forms as required by the practice.
- Coordinating inter- and intra-departmental operations, ensuring that information is shared and tasks are organized efficiently.
- Resolving concerns from patients or staff members promptly, escalating when necessary.
- Accepting accountability for timely reporting to upper management or regulatory bodies. This job description is intended to provide a general overview of the role and may be subject to modifications or changes based on organizational needs.
- Assisting with additional responsibilities as requested by the Practice Manager or other staff.
- Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
This position offers the opportunity to grow within a dynamic work environment, gain valuable experience, and contribute to the success of our team. Join us as a key member of our administrative staff!
Skill and Qualifications:
- Possesses detailed knowledge of the company’s mission, goals, and medical office procedures.
- Proven experience as an Administrative Assistant, Virtual Assistant, or Office Admin Assistant, preferably in a healthcare setting.
- Knowledge of office management systems and procedures, with an understanding of medical record management.
- Familiarity with medical record systems (e.g., EHRs) and healthcare data privacy regulations (e.g., HIPAA).
- Working knowledge of office equipment, like printers, fax machines, and scanners.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Excellent time management skills and the ability to prioritize work effectively.
- Strong attention to detail and problem-solving skills, particularly when managing medical records and patient information.
- Excellent written and verbal communication skills to interact with staff, patients, and external partners.
- Strong prioritization and delegation skills in a fast-paced environment.
- Demonstrates the ability to manage time efficiently and multi-task effectively.
Education and Experience:
- High School Diploma or GED (Associate's Degree or higher preferred).
- Organizational skills and experience in medical or healthcare administrative roles.
- Prior experience in a medical office, with knowledge of medical records management and patient data handling, is highly preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 15 pounds occasionally.
- Ability to navigate various departments within the organization's physical premises.
Job Type: Full-time
Pay: $18.55 - $19.85 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $19 - $20
