What are the responsibilities and job description for the Customer Service Receptionist / Administrative Assistant position at ESPERANZA EN ESCALANTE?
Veterans Services Front Desk Receptionist
Making a Difference from the First Hello
At Esperanza - A Fresh Start For Homeless Veterans, we believe that the journey of care begins with the very first interaction. As our Front Desk Receptionist, you will be the welcoming face and voice that greets our nation's heroes when they walk through our doors or call seeking assistance.
Why This Role Matters
Every Veteran who enters our facility deserves to be treated with the utmost respect and dignity. Your warm smile, attentive ear, and helpful guidance will set the tone for their entire experience with us. This isn't just a reception position – it's an opportunity to honor those who have served our country by ensuring they feel valued from the moment they arrive.
Key Responsibilities
- Create a welcoming, respectful environment for all Veterans and visitors
- Greet each person with warmth and genuine appreciation for their service
- Answer and direct phone calls with patience and professionalism
- Assist Veterans with initial paperwork and questions, helping them navigate their visit
- Perform essential clerical tasks including typing, filing, and data entry
- Manage office supplies and equipment to ensure smooth operations
- Support administrative needs of our team so we can focus on providing excellent care
What We're Looking For
- A compassionate individual with exceptional customer service skills
- Proficiency with computers and modern office systems
- Clear, respectful communication and excellent phone etiquette
- Strong organizational abilities to maintain both paper and electronic files
- Attention to detail and efficiency in typing and data entry
- Understanding of office management procedures
- Previous experience in behavioral health reception is valued but not required
- Most importantly: a genuine desire to serve those who have served our country
Join Our Mission
By joining our team, you'll play a vital role in creating positive experiences for Veterans during what can often be challenging times. Your contribution will extend far beyond administrative tasks – you'll be an essential part of our commitment to providing Veterans with the care, respect, and support they deserve.
We offer a collaborative team environment where your work makes a meaningful difference every day.
Ready to serve those who served? Apply today and become an integral part of our Veterans' journey to wellness and support.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
People with a criminal record are encouraged to apply
Application Question(s):
- Why do you want to work with Veterans?
- Why are people homeless?
Work Location: In person
Salary : $18 - $19