What are the responsibilities and job description for the Service Coordinator position at Confidential?
We are seeking a service coordinator to support our building automation service team. This role is based in Poway CA and is responsible for managing service calls scheduling technicians and ensuring the timely completion of service agreements and projects.
Job Duties & Responsibilities
- Manage the scheduling of specialists for all service agreements.
- Oversee daytoday scheduling for emergency and time & material (T&M) projects.
- Receive verify for accuracy and enter service work orders and employee timesheets.
- Process and execute orders received for spare parts ensuring accuracy.
- Coordinate with the material coordinator to maintain accurate employee truck stock levels and expedite material replacements efficiently.
- Address customer satisfaction concerns working with internal teams to maximize service quality.
- Invoice for spare parts daily and T&M work on a weekly basis.
- Collaborate with the collections department to ensure timely payments for T&M service agreements and service construction.
- Work with the material coordinator to optimize material order timing maximizing cash flow and efficiency.
- Coordinate with subcontractors and internal installation teams to ensure costeffective and timely installations.
- Provide support to internal teams and other contractors to resolve building operating issues beyond the controls or special systems operation.
- Communicate with internal employees to ensure accurate labor tracking and productivity goals are met.
- Assist in estimating designing installing starting up commissioning and training for building systems as needed.
- Engage with external organizations such as consulting engineers building owners and contractors to facilitate accurate and timely engineering.
- Support ongoing service engineering and provide technical assistance for existing building systems.
- Maintain and update the service management system to maximize productivity.
- Perform other duties as assigned.
Skills & Qualifications
Understanding of basic computer systems including Microsoft Office Suite.
Position Details
Compensation
If you have experience in service coordination dispatching or scheduling and are looking for an opportunity in a fastpaced environment apply today.
Key Skills
Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing
Employment Type : Full Time
Vacancy : 1
Salary : $25 - $32
