What are the responsibilities and job description for the Operations Manager position at Confie Administrative Services Inc?
Purpose
To oversee all aspects of Premium Finance and Retail Insurance Agency operations in accordance with company aspirations and ensure compliance with company policies and industry guidelines
Essential Duties & Responsibilities
Promote operational excellence in all areas of Premium Finance and Retail Insurance Agency operations, including Mailroom Operations
Ensure existing processes are executed with a high level of efficiency
Identify gaps in processes; develop and implement improvements as required
Provide exceptional support to sales leaders to foster customer growth and retention
Drive employee engagement to promote a winning culture
Lead Premium Finance Call Center in support of the Retail Insurance Agency Sales Team and Premium Finance customer base
Evaluate overall operational performance by gathering, analyzing, and interpreting data and metrics; set performance expectations
Ensure daily, weekly, and monthly operational targets are met
Coach and develop direct reports to maximize growth potential
Oversee daily mailroom operations, including efficient and timely processing, handling, sorting, and distribution of incoming and outgoing mail in accordance with company policies and regulatory requirements; supervise scanning and indexing of incoming insurance documents
Qualifications and Education Requirements
Bachelor's degree in Accounting or Finance, or equivalent combination of education and experience preferred
5-7 years of experience in insurance, banking, finance, or consumer loan industries required
3-5 years of experience in Mailroom Operations preferred
Extensive knowledge of industry standards and guidelines
High level of proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook)
Preferred Skills
Outstanding written and verbal communication skills
Working knowledge of data analysis and performance metrics
Ability to thrive in a high-paced setting, work under pressure, and meet required deadlines
Excellent analytical and organizational skills
Demonstrated ability to lead, motivate, and develop a diverse team
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
