Practice Manager III - DirectCare

Job Code: PRC17527 Department Name: Direct Care Clinic(WIC) Schedule: Full-Time; Exempt Hours Per Pay Period: 80.00 Shift: Day Daily Shift Hours: 8 Building : Name: Mares Bldg Union: Non-Union

Salary Range

$38.58 - $66.86

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

Summary

Please Note: This position can have a homebase of Moses Lake Clinic, East Wenatchee, or Wenatchee Mares Campus. You will be expected to travel between all three locations evenly. You will have paid mileage between your non-homebase locations.

This is a mid to upper management position, with proven leadership experience, reporting directly to a Service Line Director. The Practice Manager 3, with minimal direction of the Director, is responsible for managing all functions of the assigned practice areas. This includes coordination of day-to-day operations, providing leadership, setting goals, and decision making that assures quality, performance and production standards are maintained. The Practice Manager 3 may mentor or be the supervisor for a Practice Manager 1 or 2. This position requires oversight of staff and close liaison and partnership with physician leaders. Specific area of operations may be multi-site and multi-practice, with number of direct reports generally greater than 35 and more than 10 physicians.

Position Reports To: Service Line Director

Essential Functions

Develops and maintains positive relationships with employees, providers, and management staff.

Promotes a positive image of each practice area.

Responsible for scheduling and the management of overtime. Utilizes time-keeping systems to approve timecards.

Communicates or implements employee recognition and engagement activities and programs.

Supervision and coaching of front office and clinical staff.

Responsible for performance management process.

Lead regular staff or provider meetings.

Solve employee work-related concerns and helping employees perform to their potential. May involve mentorship or direct supervision of Practice Manager I position.

Work with Human Resources regarding progressive discipline of employees.

Determine optimal staffing, with development of job descriptions, recruitment and hiring of staff or providers.

Creates department goals, objectives and operational policies and procedures.

Frequent management and tracking of metrics or dashboard.

Manages the budget process and monitors monthly status.

Required to maintain active Basic Life Support (CPR) certification.

Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• 2-year degree with 4 years recent/relevant experience (healthcare related) or 6 years recent/relevant experience and 2 years of relevant leadership experience.
• Must have demonstrated excellent verbal and written communication skills.
• Must possess strong computer skills related to Windows and MS Office.

Desired:

• EMR experience, specifically EPIC.
• Healthcare experience.
• Clinical licensure.
• Master’s Degree in Business or related field.
• Must have demonstrated working experience building successful cross-functional relationships; must have knowledge and experience in problem solving and conflict resolution.
• Certified Physician Practice Manager (CPPM®) or Clinical certification related to physician practice specialty.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Posit ion:

• Walking – F
• Sitting/Standing - F
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - F
• Twisting/Turning - F
• Repetitive Movement - F

Working Conditions:

• Moderate amount of time requirements outside normal working hours. Travel to CH campuses on a regular basis.

Job Classification:

• FLSA :Exempt
• Hourly/Salary : Salary

Physical Exposures For This Position:

• Unprotected Heights – No
• Heat – No
• Cold – No
• Mechanical Hazards – No
• Hazardous Substances – No
• Blood Borne Pathogens Exposure Potential –Yes
• Lighting – No
• Noise – No
• Ionizing/Non-Ionizing Radiation – No
• Infectious Diseases – Yes

Salary : $39 - $67