What are the responsibilities and job description for the Front Desk Concierge position at Congressional Country Club?
Do you have a passion for making everyone's day better?
Have you ever been told you smile a lot?
Do you like teammates who rely on you to support them?
Does being the first and last impression excite you?
If you answered yes to all the questions above, then you should know that Congressional Country Club is seeking a Front Desk Concierge. The Concierge will primarily assist members and guests in all front office-related areas, support youth events, and always provide a world-class experience and service to the club's Members and guests.
Congressional Country Club is looking for Team Members who believe the impossible is possible. Driven to positively impact the organization continuously and believe that as a team, we accomplish more.
What will be expected of you:
- Work with the Director of Youth Activities on sleeping room amenity strategy, culture, and services
- Assist Membership throughout their stay (service, travel, area attractions, etc.)
- Register Members/guests and assign rooms; comply with special requests whenever possible
- Assists in pre-registration and blocking of rooms for registration
- Check-in rooms into the Jonas Hotel System
- Know room location, types of rooms available, and room rates
- Coordinate room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Processes member/guest check-ins and outs, manage room keys
- Posts and files all charges to Members'/guest accounts
- Answer the phone within the first three rings and always use proper telephone etiquette
- Processes mail, packages, and messages
- Read and initial the pass-on log and bulletin board daily; know of daily activities and meetings taking place in the Club
- Count the bank at the beginning and end of every shift
- Make sure all petty cash is in the cash register or has been accounted for
- Coordinate guestroom maintenance work with the Engineering and Maintenance departments if the manager is not available
- Must be aware of all safety and emergency procedures and accident prevention policies and procedures
- Maintain cleanliness and neatness within the Front Desk area
- Make necessary purchases for all events and work with vendors, entertainment companies, etc. to reserve appropriate items.
- Analyze member data to identify demographic trends of the youth member population.
- Know and understand coat check operations; fill in when necessary/emergencies (see below)
How we determine your qualifications:
- Two years of customer service and Hospitality experience required Front Desk/Rooms, preferred
- College Degree preferred
- Proficient in Microsoft Excel, Word, Outlook, Publisher, Working Proficiency
Benefits:
- This is a Full-Time Position
- Complimentary meals
- Complimentary parking
- Health, Dental & Vision Insurance (Available to Full Time and Part Time Team Members)
- FSA
- 401K with match
- Employee Discounts Golf, Tennis, Fitness Apparel/Items
- Congressional offers competitive benefits focused on total well-being and dependent aid as we aim to help you achieve a healthy work and personal life.
CCC is an EOE
