Process & Change Management Specialist

Job Title: Process and Change Management Specialist

Primary Location: Denver, CO

Employment Status: Full Time, Exempt

Compensation: $72,160 - $90,200

CNS, a Congruex Company, is looking for a Process and Change Management Specialist to join our team. Learn more about our operating unit at: www.Congruex.com

Who is Congruex

Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.

We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do.

We are building tomorrow, together. Will you join us?

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Summary

The Process and Change Management Specialist develops and manages the Integrated Delivery Playbook documentation, version control process improvement, and compliance tracking. This role guides the business through transitions and develops and implements strategies to facilitate employee adoption of changes in processes and technologies, while minimizing disruption and maximizing successful outcomes.

Primary Responsibilities:

• Assist in developing and implementing change management plans as it relates to integrated delivery playbook, including communication strategies, training programs, and coaching support for impacted end-users.
• Analyze current business processes and identify areas for improvement and develop and implement process changes.
• Work closely with stakeholders to understand their needs and concerns, and to ensure that changes align with business goals.
• Owns Playbook version control, ensuring documentation remains up to date.
• Collaborates with SMEs to refine and update Playbook content based on business needs.
• Works with training and standards specialist to develop and deliver effective communication and training materials to support the change process.
• Tracks Playbook compliance rates and provides reports on process adherence.
• Manages change management efforts to ensure smooth transitions when implementing new Playbook-driven processes.
• Works with the Training & Standards Specialist to ensure Playbook changes are reflected in training programs.
• Manage change initiatives as projects, ensuring that they are planned, executed, and monitored effectively.
• Develops and maintains Standard Operating Procedures (SOPs) for all Playbook-related workflows.
• Evaluate the potential impact of proposed changes on people, processes, and technology
• Provide coaching and support to employees and managers during the change process.

Qualifications & Skills:

• 3-5 years of experience in process documentation, change management, or compliance tracking.
• Strong writing and analytical skills to document workflows, policies, and procedures.
• Experience with project management, process audits, compliance tracking, and adoption monitoring.
• A strong understanding of change management principles, methodologies, and best practices is essential.
• The ability to identify issues and develop innovative solutions
• Experience with understanding and managing emotions, particularly in the face of resistance.
• Flexibility to adjust plans and strategies in response to changing circumstances is key.
• Excellent communication and interpersonal skills

Why Work At Congruex

No matter what role you play, you are an important part of the One Congruex Family. We offer:

• Medical, Dental & Vision Benefits
• 401(k) Program with a Company Match.
• Free Wellness Resources & Marketplace Discounts
• Paid Maternity & Parental Leave
• Paid Basic Life Insurance & Voluntary Options
• The pillars of Congruex culture are GRIT, safety, inclusion, and family.

The Fine Print:

We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.