Patient Access Site Director I-CAH

Job Description
Summary Manage the daily operations of a Patient Access department to implement process improvements and ensure safe, timely, accurate processes for patients through the Patient Access flow.
Essential Duties and Responsibilities

• Implement process improvement initiatives to achieve Conifer and Client goals. Continuously identify areas of opportunity by working collaboratively with internal and external peers.
• Develop and implement action plans as identified.
• Actively practice budget/cost management.
• Understand and communicate all aspects of Patient Access, including technology, processes, and regulations.
• Manage staffing activities, including documentation, selection, wage/salary activities, orientation, and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission, and goals.
• Communicate proactively with Client Services to address client needs/concerns/requests related to Patient Access.
• Effectively communicate and address issues that may impede performance, including technology or processes.

Financial Responsibility/Scope Varies based on hospital size, volume, and payor mix.

• Bed size: Up to 300 beds
• Points of Entry: 1-7 points of entry (clinic/satellite is 1 POE)
• Under $200M in Net Patient Revenue

Supervisory Responsibilities This position carries out supervisory responsibilities in accordance with guidelines, policies, and procedures. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports: Manager or Supervisors, Patient Access
• Indirect Reports: Rep, PA I-IV; Rep, PA Scheduler
• Reports to: DIR, PA SITE II; DIR, MARKET; or SR. DIR, PA OPS

Knowledge, Skills, Abilities To perform this job successfully, an individual must possess excellent interpersonal and organizational skills, demonstrated leadership and management abilities, ability to manage a budget, proficiency in Regulatory requirements, thorough knowledge of Insurance, and ability to Delegate successfully.

• Excellent interpersonal and organizational skills
• Demonstrated leadership and management abilities
• Ability to manage a budget
• Proficiency in Regulatory requirements
• Thorough knowledge of Insurance
• Ability to Delegate successfully

Education/Experience Include minimum education, technical training, and/or experience required to perform the job.

• Bachelor's Degree preferred
• Three (3) to five (5) years Management in a Revenue Cycle, Business Services, or Acute Health Care environment preferred
• Extensive knowledge of Patient Access desired
• Certified Healthcare Access Manager (CHAM) preferred

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment

Other

• Approximately 25% travel may be required