What are the responsibilities and job description for the Patient Access Site Director II position at Wheeler Staffing Partners?
Patient Access Site Director II
Employment Type: Direct Hire
Location: Omaha, NE 66124, 100% Onsite
Required to be on-site five days a week, managing multiple facilities across a 224-mile region. No remote work is permitted.
Relocation Assistance: $5,000 - $10,000 (based on distance and circumstances).
Salary: $100K - $115K Bonus: Up to 10% AIP Bonus.
Job Summary:
The Patient Access Site Director II will oversee the daily operations of the Patient Access department across multiple hospital locations, ensuring efficient processes and quality service delivery. The role focuses on implementing process improvements, ensuring compliance, and maintaining a high standard of patient flow management.
Essential Duties and Responsibilities:
- Implement process improvement initiatives to achieve Client goals.
- Develop and implement action plans to enhance performance metrics.
- Oversee budget and cost management to optimize operational efficiency.
- Ensure comprehensive understanding of Patient Access operations, technology, and regulations.
- Lead and manage staffing activities, including hiring, training, performance management, and retention.
- Mentor and grow supervisors, ensuring staff engagement and alignment with strategic goals.
- Collaborate with Client Services to address client needs proactively and effectively.
- Troubleshoot and communicate solutions for technology or process challenges affecting performance.
Financial Scope:
- Hospital size: 300 beds
- Number of facilities: 2-3 mid-sized hospitals or multiple sites
- Points of Entry: 8 (clinic/satellite = 1 POE)
- Revenue Impact: $200M Net Patient Revenue
Supervisory Responsibilities:
- Direct Reports: Manager(s) or Supervisors, Patient Access.
- Indirect Reports: Patient Access Representatives I-IV, Scheduling Representatives.
Required Knowledge, Skills, and Abilities:
- Strong interpersonal and organizational skills.
- Demonstrated leadership and management abilities.
- Experience with budget management.
- Proficiency in regulatory compliance and insurance knowledge.
- Effective delegation and team-building skills.
Education & Experience:
- Bachelor’s Degree preferred.
- 3-5 years of management experience in Revenue Cycle, Business Services, or Acute Healthcare.
- Extensive knowledge of Patient Access required.
- Certified Healthcare Access Manager (CHAM) preferred.
- Hospital Patient Access experience is mandatory.
Work Environment:
- Office and hospital-based work environment.
- Approximately 45% travel required.
Salary : $100,000 - $115,000
