Patient Access Market Director

JOB SUMMARY

The Dir, PA Market is responsible for Conifer’s Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The Operations leader responsibilities include delivery of

• Client Service Level Agreements (SLA)
• Operating goals, set by the Patient Access Process group that drive SLA
  • patient and account cycle time and productivity standards
  • process quality and accuracy
  • adherence to process standards
• Relative cost management metrics goals
  • expense, cost, and margin control
  • monthly, quarterly, and annual financial goal management

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Works daily with his/her direct reports to execute against plans.
• Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels. Analyzes monthly P & L’s to ensure positive EBIT performance.
• Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc.
• Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers.
• Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients. Work collaboratively within business units to ensure organizational goals are achieved.

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):

• Approximately $4-$5 million per market.

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) Dir, Conifer PA I or II
• Indirect Reports (titles) Manager, PA I or II

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong knowledge and ability to drive operational metrics.
• Knowledge of detailed Patient Access processes
• Knowledge of the flow of the revenue cycle
• Excellent oral and written communication skills
• Detail oriented, analytical skills, and an ability to work independently
• PC/Systems literate including the Internet and basic MS office skills
• Proficiency in prioritizing and managing multiple tasks
• Operating Discipline and Business Acumen
• Strong leadership and organizational skills
• Deal with Ambiguity and make good decisions
• Assess, coach, train and develop talent
• Possesses excellent tactical execution skills
• Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders.
• Demonstrates strength in both performance management and leadership development
• Manage change while minimizing interruption at an operational and service level
• Advanced writing, verbal and presentation skills
• Provide advanced customer service

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• At least 4 years manager/director level experience, including experience managing multi-level positions.
• At least 1 year director level over multiple facilities/units or equivalent business experience
• 4 year college degree

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment

OTHER

• Approximately 40% - 80% travel may be required

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!