Passenger Transportation Dispatcher

Overview
Connect BBC, a national leader in the transportation industry is seeking top-notch dispatcher to coordinate and manage the movement of drivers, vehicles, and passengers for flight crew and minibus operations. Dispatcher serves as the communication link between the field (e.g., drivers, customers, or vendors) and the central office. You’ll be a vital part of our mission to provide reliable, timely, and professional transportation.

Requirements

• Strong communication: clear interaction with drivers, passengers, and staff.
• Problem Solving: Handle emergencies, delays, and route changes quickly.
• Time Management: Maintain punctual schedules and manage changes.
• Customer Service: Address passenger issues professionally.
• Stress Management: Stay calm in fast-paced situations.
• Teamwork: Collaborate with drivers and team effectively.
• Technical Proficiency: Use dispatch software, GPS, and tracking tools.
• Critical Thinking: Quick problem assessment and informed decision making.

Duties

• Receiving and Prioritizing Requests: Handle incoming calls or requests, often from customers or drivers, and prioritize them based on urgency or service requirements.
• Documentation and Reporting: Log activities, incidents, and communications to ensure accurate records and support operational analysis.
• Coordinating Schedules and Routes: Assign drivers and vehicles to specific locations, often optimizing schedules or routes for efficiency and cost-effectiveness.
• Monitoring and Tracking: Update flight schedule, keep track of the status and location of drivers and vehicles, using communication tools and GPS technology.
• Emergency Response Coordination: In emergency situations (e.g., auto-collision or vehicle breakdown), dispatchers receive driver or customer calls, provide instructions, and coordinate the deployment of recovery vehicles and roadside assistance.
• Communication and Problem-Solving: Act as a point of contact for drivers, relaying information, addressing issues, and making real-time adjustments to schedules or assignments as needed.

Experience

• Proven experience in a dispatch or logistics role is preferred.
• Familiarity with transportation management systems
• Excellent communication skills, both verbal and written, with the ability to work collaboratively in a team environment.
• Knowledge of GPS/GIS technologies is advantageous for effective route planning and tracking.

Join us as we strive for excellence in logistics management!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Night shift
• Overnight shift
• Rotating weekends

Experience:

• Dispatching: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Sterling, VA 20166 (Required)

Ability to Relocate:

• Sterling, VA 20166: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22