What are the responsibilities and job description for the Collections Analyst position at Connect Search?
Job Title: Collections Analyst
Location: Downers Grove, IL (Hybrid)
Type: Contract to Hire, Full-Time
Schedule: Monday – Friday, Hybrid Schedule (3 days in-office every other week)
Pay Range: Up to $30/hour, Permanent Salary Max $60K
Benefits: For eligible employees, we offer Health, Dental, and Vision insurances, in addition to a 401(k).
Position Overview:
Connect Search is partnering with our client in the FinTech industry who is seeking a detail-oriented Collections Analyst to join our team in Downers Grove. This role is responsible for managing a large commercial portfolio, handling collections, reconciling accounts, resolving disputes, and analyzing payment discrepancies. The ideal candidate will have experience in high-volume reconciliations, corporate collections, and proficiency in Microsoft Excel.
Key Responsibilities:
Manage a portfolio of commercial accounts and initiate collection calls to customers.
Follow up on outstanding payments, establish collection plans, and reduce past-due balances.
Resolve client billing issues and research payment discrepancies.
Identify root causes of account delinquency and provide recommendations.
Process account reconciliations and maintain accurate documentation.
Utilize ERP systems (D365 preferred) and customer portals (Coupa, Ariba, Corcentric).
Prepare reports on account status and escalate accounts to management when necessary.
Monitor credit limits for new and existing accounts.
Assist in process improvements and automation initiatives.
Must Have:3 years of experience in commercial collections with a relationship-based approach.
Strong understanding of accounts receivable reconciliations and dispute resolution.
Intermediate proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables).
Experience working with ERP systems (D365 preferred).
Strong analytical, verbal, and written communication skills.
Ability to navigate customer portals and provide support to customers regarding AP processing.
Nice to Have:
Experience with D365 or similar ERP systems.
Previous work with third-party payment processing systems (Coupa or Ariba).
