What are the responsibilities and job description for the IT Technician position at Connect4Talent?
Job Summary
Our client is a leading IT Managed Service Provider dedicated to delivering exceptional service and support to their clients. They are currently seeking a talented IT Technician to join their team.
As the IT Technician, you will support clients that are small and mid-sized businesses. This role will be the first point of contact for Helpdesk support resolving IT issues and providing an exceptional client experience. You will work in the office and on-site at client locations.
Duties
- Serve as the first point of contact for incoming Helpdesk requests via phone or email, delivering courteous and effective solutions to end-user issues.
- Diagnose and address technical issues with patience and empathy.
- Escalate complex tickets to senior team members when necessary.
- Follow-up and provide clients with status updates.
- Document client communication and log time spent on tickets.
- Utilize remote tools and diagnostic utilities to resolve support requests efficiently.
- Perform on-site fixes, including hardware repairs, peripheral deliveries, and other required tasks.
Requirements
- Associate or bachelor’s degree in an IT-related field preferred and 1 yrs IT support experience.
- Basic knowledge of computer systems, hardware, and software.
- Experience with Windows and macOS operating systems.
- Microsoft 365 Administration experience.
- Understanding of common troubleshooting techniques for networks, printers, and mobile devices.
- Experience with helpdesk ticketing systems.
- Strong written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Excellent customer service, problem-solving, and multitasking skills.
- Reliable transportation, a valid driver’s license, and vehicle insurance for local client site visits.
- Flexibility to work occasional evenings and weekends if needed.
- Ability to lift and carry up to 50 pounds.
You will enjoy a collaborative, growth-oriented environment where your skills and contributions are valued. If you’re passionate about technology and delivering exceptional service, we encourage you to apply and become part of a thriving team!
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $21 - $22