Member Services Manager

SUMMARY

The Member Services Manager is responsible for the coordination, implementation and delivery of grant project activities and research-based intervention programs impacting children, youth and families impacted by domestic violence. This role will seek to provide training and technical assistance to advocates across the state collaborating with clients both within the domestic violence shelter system and throughout the communities they serve. This position will support member programs related to CCADV standards, contracts, project activities, training, and special initiatives.

SPECIFIC RESPONSIBILITIES

The following descriptions include essential functions of the job and does not imply that these are the only duties to be performed. Employees will be required to follow other job-related duties as deemed necessary and requested by their supervisor or management.

Project Leadership

· Provides support and assistance to child advocate program staff/volunteers in the full and skillful implementation of grant project activities, initiatives, and research-based intervention programs.

· Provides on-site staff development to ensure child advocates are knowledgeable about program components and understand the instructional design of how the program meets CCADV Member standards.

· Serve as a resource in identifying appropriate instructional strategies and interventions to improve domestic violence services for the non-offending parent and child.

· Conducts demonstration lessons and can train to an advanced level of delivery and can articulate the rationale for using appropriate program materials and best practices.

· Obtains information and identifies key issues relevant to long-range strategic planning for prevention of domestic violence for children.

· Assists in the ordering and distribution of program materials as needed.

· In coordination with the Director of Member Services and/or other appropriate staff acquire relevant education, training and program development materials for special initiatives as needed.

· Responsible for compiling and distributing monthly information notices to member programs in coordination with the Director of Member Services.

· Initiate and maintain effective working relationships with appropriate stakeholders including but not limited to funders, governmental and non-governmental agencies, project evaluators, and relevant court personnel at the local level.

· Complete all monthly and quarterly narrative and statistical reports as required.

· Supports Director of Member Services to advance comprehensive advocacy to support community-based, certified domestic violence advocates around promising approaches within the framework of established service standards.

· Supports Director of Member Services in using data as a resource to inform systems work, trends, gaps, and opportunities for enhanced advocacy.

· Assists in the development of policies and practices to support comprehensive approaches to advocacy that align with standards.

· Maintain central office files of meeting agendas, minutes, correspondence, and plans; manage a viable system to ensure agenda and minutes are developed and disseminated in a timely manner to CCADV member programs and to other parties as appropriate.

Other Activities

· Collaborates with other CCADV staff and actively participates in the daily operations of CCADV.

· Participates, encourages, and promotes a diverse, equitable, and trauma informed work environment.

· Interacts and communicates with Member Programs in a manner that is trauma informed and promotes a collaborative environment.

· Adapts to changing job priorities in accordance with CCADV’s needs, remaining positive and open to innovative ideas and developing new skills as needed.

· Participates in CCADV’s strategic planning process and implementation.

· Accepts personal accountability in the fulfillment of CCADV’s objectives and adherence to policies.

KNOWLEDGE & SKILLS

The Member Services Manager possesses, at minimum, a bachelor’s degree in social work, Human Services, or a related field — although a combination of appropriate higher educational training and work or intern/volunteer experience in the field of domestic violence may be considered (i.e., two years of related work experience is equal to one year of college education) with two or more years of direct client service experience preferred. The Member Services Manager will possess strong interpersonal, communication and strategic negotiation skills that allow for collaborating with diverse individuals and stakeholders. This position requires the ability to think expansively and generate solutions by drawing upon varied sources, making linkages between disparate concepts, and combining ideas in new and innovative ways.

We also ask the following of the candidate:

· Verbal and written fluency in English and Spanish preferred.

· Excellent organizational skills and attention to detail.

· Demonstrates a keen sense of resiliency and adaptability.

· A basic understanding of the services and programs of Connecticut’s domestic violence providers, as well as various statewide and governmental stakeholders.

· Successful completion and maintenance of domestic violence counselor certification, per CGS 52-146k.

· Demonstrated understanding of and commitment to CCADV’s mission, as well as issues related to domestic violence.

· Must demonstrate an understanding of client-centered, trauma informed services and the unique needs of individuals experiencing domestic violence.

· Must have experience in effectively maintaining a healthy work environment for staff that encourages professionalism, respect, equality, diversity, and continuous improvement.

· Demonstrated experience with managing multiple projects within given deadlines; in fast paced high energy working environment.

· Must have expertise in collaboration with diverse groups and individuals.

· Ability to work independently, assess priorities, take initiative, manage multiple assignments, and meet deadlines.

· Prominent level of proficiency in Microsoft Office Suite or related computer-based technology, spreadsheet software and information databases.

· Flexibility to travel, reliable transportation, and valid driver’s license.

QUALIFICATIONS

· Bachelor’s degree and domestic violence experience preferred.

CCADV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Shift:

• Day shift

Work Location: Hybrid remote in Glastonbury, CT 06033

Salary : $55,000 - $65,000