Homeless Outreach Case Manager

The Connecticut Harm Reduction Alliance (CTHRA) is a leading 501(c)(3) nonprofit

organization agency focusing on harm reduction services, helping support our large and growing

community across Connecticut, with locations in Hartford and New Haven. Our pillars focus on

educating, assisting, and supporting. Harm reduction is a set of practical strategies and ideas

aimed at reducing negative consequences associated with drug use. Harm reduction is not an

abstinence based program – we meet folks where they’re at. Our programs provide services to

people who use substances, engage in sex work, experiencing homlessness or unstable

housing, and/or individuals with limited access to healthcare.

CTHRA is seeking a Homeless Outreach Case Manager to support our Homeless Outreach

programs in the Greater Hartford region. The Homeless Outreach Case Manager will provide

outreach and engagement to individuals experiencing unsheltered homelessness, assessing

individual needs related to housing in order to assist households in finding appropriate, safe,

affordable housing opportunities, assisting households with meeting basic needs, client

advocacy, and ensuring individuals are successfully linked to resources as quickly as possible.

The Homeless Outreach Case Manager will be part of the team that canvasses during non-

traditional business hours.

General responsibilities, include but are not limited to:

• Work with team members to provide on-demand street-based response and

engagement with individuals experiencing substance use, mental health, and/or

unsheltered homelessness.

• Distribute and recover harm reduction supplies, and provide education and support on

safer drug use, safer sex, HIV, HCV, and STIs.

• During participant engagements, use brief assessment, active listening, and crisis

response skills to help meet immediate, basic needs, including need for shelter, food,

clothing, etc.

• Engage with individuals experiencing unsheltered homelessness to obtain documents in

preparation for housing services. Complete Homeless Verification forms and coordinate the

completion of Disabling Condition Verifications by appropriately-credentialed staff.

• Assess case management goals utilizing trauma-informed, person-centered, and

motivational interviewing models of care, and develop comprehensive service plans with

ongoing follow-up. Link participants to physical health, mental health, and other

supportive services from appropriate social service agencies and/or community partners.

• Adhere to housing first and harm reduction models of advocacy with participants. Utiliz

strategies from Motivational Interviewing, Seeking Safety, etc. Provide services in a

culturally competent manner and ensure trauma sensitive care.

• Educate individuals on residential lease contracts to educate them of their rights and

responsibilities. Serve as an ongoing liaison between property managers and

participants as well as between participants and neighbors.

• Collaborate with a network of CAN community providers, including, but not limited to,

outreach workers, diversion specialists, shelter case managers, housing, and other

service providers, and understand all roles and responsibilities within the CAN.

• Responsible for collection, monitoring, and reporting of required goals and outcomes.

Timely data entry into E2CT, HMIS, Smartsheet, and other reporting systems as needed

per funder requirements. Ensure that participant information is maintained with the highest level of confidentiality.

• Attend team meetings, case conferences, training workshops, and community meetings

(CAN, Community Care Team, etc.) as needed.

• Serve as a flexible team member to provide additional services or duties as needed.

Qualifications

• 2 years of case management experience required, experience with street outreach,

substance use disorder treatment, harm reduction, and/or behavioral health strongly

preferred. Individuals with lived experience are encouraged to apply.

• Strong verbal and written communication skills, including the ability to communicate

effectively across all aspects of the organization, including participants, team members,

and management.

• Computer proficiency and knowledge of Google Suite required. Experience with HMIS

and Smartsheet preferred.

• Strong organizational skills and the ability to coordinate and complete multiple tasks

simultaneously.

• Must be able to work effectively with populations that have experienced trauma,

economic poverty, incarceration, substance use, developmental disabilities, mental

health, brain injuries, literacy and numeracy issues, and/or other conditions or situations

that have impacted housing stability.

• Valid CT driver’s license and daily use of a reliable and properly registered and insured

motor vehicle. This position requires travel within the state of Connecticut. Bilingual

(English/Spanish) preferred.

• Must be able to lift up to 30 pounds and be able to physically navigate different types of

terrain.

• Flexibility to work evening and weekend shifts to conduct outreach.

Connecticut Harm Reduction Alliance is an Equal Opportunity Employer CTHRA

provides equal employment opportunities to all employees and applicants for employment

without regard to race, color, religion, age, sex, national origin, disability status, genetics,

protected veteran status, sexual orientation, gender identity or expression, or any other

characteristic protected by federal, state, or local laws.

Compensation & Benefits

The Homeless Outreach Case Manager position is a full-time, 35 hours per week, non-exempt

position. Hours must be flexible to meet program needs. This position is eligible for employee

benefits.

Annual pay range is $45,000-$50,000; compensation based on experience and qualifications.

Job Types: Full-time, Part-time

Pay: $45,000.00 - $50,434.00 per year

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Nights as needed

Work Location: In person

Salary : $45,000 - $50,000