Information Technology Manager

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220 companies across various industries, with strengths in life sciences, technology, and climate tech.

Come join one of our quickly growing portfolio companies, Getting People to the Doctor - ReferWell!

This is a hybrid position at the ReferWell HQ in Stamford, CT. We expect employees onsite twice a week.

About the Company:

ReferWell is a health tech company transforming access to care and elevating patient engagement. The company’s cutting-edge Perfect Match℠ scheduling platform and unique care navigation services eliminate administrative complexities for health plans and providers, seamlessly connecting patients with the care they need to ensure they get on and stay on their healthcare journey. Based in Stamford, Connecticut, ReferWell partners with national and regional health plans and providers responsible for over 10 million covered lives.

About the Role:

We’re looking for an IT Manager to join our team and support our internal IT infrastructure, technical support, and security compliance. You’ll be responsible for managing company systems, troubleshooting technical issues, and ensuring that all hardware, software, and networks function efficiently to support our growing organization. If you have a strong technical background, enjoy problem-solving, and thrive in a fast-paced environment, we’d love to meet you!

Responsibilities:

• Thin Client Management: Set up, configure, and manage thin clients for our Care Navigators across the U.S.
• Retool Support: Build and maintain dynamic internal applications using Retool, integrating data from APIs, databases, and third-party services.
• System Administration: Manage and maintain IT systems, including Microsoft 365 Admin, Intune, Google Workspace, Asset Tiger, Sophos, and networking equipment.
• Technical Support: Provide hands-on support for end-users, troubleshooting hardware/software issues and addressing technical queries.
• Network Management: Monitor network performance, troubleshoot connectivity issues, and ensure security and stability.
• Software Deployment (Intune): Upload, test, and deploy applications based on business requirements.
• Security & Compliance: Implement security measures to protect against cyber threats and ensure compliance with HITRUST standards.
• Asset Tracking: Maintain an up-to-date inventory of IT hardware, including laptops, monitors, and accessories.
• Collaboration: Work cross-functionally to assess and fulfill technical needs for ongoing projects.
• Troubleshooting & System Upgrades: Diagnose and resolve IT issues, plan and implement software/hardware upgrades.
• Jira Ticket Management: Manage and prioritize incoming Jira tickets, ensuring timely resolutions for internal staff.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications (CompTIA A , Network , Microsoft Certified IT Professional) are a plus.
• Experience: 3 years in IT support, network administration, or related roles.
• Technical Skills: Proficiency with Windows & macOS operating systems
• Strong understanding of networking protocols, routers, switches, and firewalls
• Experience with cloud-based services (AWS, Microsoft 365, Google Workspace)
• Knowledge of IT security best practices
• Problem-Solving: Ability to diagnose and resolve complex technical issues efficiently.
• Communication: Strong verbal and written communication skills.
• Time Management: Ability to prioritize tasks and work effectively under pressure.

Preferred Skills:

• Certifications in Cisco, Microsoft, or other relevant technologies.
• Experience with IT project management.
• Familiarity with scripting or automation tools (PowerShell).

Pay Range and Compensation Package:

• Base salary: $90,000 - $110,000 bonus equity

Why Work at ReferWell?

• Innovating Healthcare Access – ReferWell is transforming healthcare access by streamlining patient referrals and empowering healthcare providers with innovative technology to improve the patient journey. We’re on a mission to make healthcare simpler and more efficient for both patients and providers alike.
• Strong Growth Potential – ReferWell operates in the rapidly evolving healthcare tech space, with an addressable market that is growing as the demand for digital solutions in healthcare continues to rise. We’re seeing increasing adoption across the healthcare ecosystem, including health systems, payers, and providers.
• Experienced and Visionary Leadership – Our leadership team brings deep industry expertise in healthcare and technology, with proven success in building and scaling businesses. Our founders have extensive backgrounds in health tech and a passion for transforming healthcare delivery.
• Invested in Our People – ReferWell values its team members and fosters a collaborative, supportive work environment where everyone’s contributions are valued. Our office in Stamford provides a flexible and dynamic workplace where creativity and innovation thrive.

ReferWell is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds. We encourage candidates from underrepresented groups to apply and join us in our commitment to diversity, equity, and inclusion.