Registration Specialist

Do you want to join the Home to the Best Orthopaedic Doctors in Connecticut?

Connecticut Orthopaedics is looking for a Registration Specialist for our Wallingford office. 

Connecticut Orthopaedics (CO) has been serving patients in the greater New Haven area for over 60 years. Our practice has merged with several surrounding orthopaedic groups over the past several years and has become the largest privately-owned orthopaedic practice in New England. Due to our quality of care and attentiveness to our patients, we are proudly the team of orthopaedic physicians for multiple colleges and high schools as well as have our own physical therapy centers. In addition to our orthopaedic service line, we have three MRI suites, (5) acute care orthopaedic walk-in centers and a surgery center in Branford.

We employ the best available talent who demonstrate a strong work ethic, value patient-centered care and appreciate that we all have an important role! We have an employee retention history to be proud of. We are appreciative for our dedicated staff of professionals who serve thousands of patients every month.

Job Summary: 

The Registration Specialist is primarily responsible for verifying insurance benefits, referrals, prior authorization for worker's compensation, and pre-estimation needs. The registration specialist acts as an expert resource to all staff within the department and the CBO, related to the processes associated with registering patients, referrals, and worker's compensation pre-authorizations. The Registration Associate demonstrates a service orientation that consistently aims at exceeding client expectations, and which contributes positively to a greater working environment.

Essential Responsibilities:   

• Verifies eligibility utilizing Epic, Amkai, Availity, Medicaid, Medicare, and similar websites to ensure proper registrations are completed prior to patients entering the facility.
• Collect pre-payments from patients for non-covered procedures and self-pay appointments
• Interact with patients to collect correct insurance/demographic information via email, or phone.
• Serve as a liaison in all Connecticut Orthopaedic office’s related to registration, referrals, workers compensation, registration, and pre-estimation needs.
• Add Insurance company/plans, employers, referrals and provider information
• Handle Workers' compensation authorizations and enter all pertinent information into Epic and/or Amkai as appropriate.
• Achieves excellence in performance by working with others within the CBO and with tasks and projects related to external vendor relationships.
• Supports and demonstrates the values of Connecticut Orthopaedic conducting activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes.
• Familiarization of interfaces and applications that gather registration data, such as patient demographics, as well as knowledge of insurance verification and payer registration denial processes

 Skills and Abilities:  

• Ability to multi-task and prioritize workload 
• Ability to manage high call volume  
• Strong attention to detail 
• Knowledgeable in appending modifiers to office visits and office procedures. 
• Knowledge of all government rules and regulations as it pertains to compliant billing using National Correct Coding Initiative (NCCI), and third-party payor rules. 
• Excellent communication skills both verbal and written 
• Demonstrate proficiency in Microsoft Office Suite, including Word and Excel 

 Experience/Educational requirements:  

• EDUCATION: High school diploma or equivalent; supplemented with three (3) years of related work 
• EXPERIENCE: Preferred Experience in Epic, Amkai, Practice Management and EMR, Payer Eligibility Web Sites is helpful, Customer service skill set