What are the responsibilities and job description for the Billing Representative position at Connecticut Water?
Job Title
Billing Representative
Requisition ID
req883
Type of Employment
Regular Full-Time Employee
Job Openings
Compensation Range
0.00 - 0.00
Compensation Type
Annual Salary
The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Billing Representative to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.
Position Summary
Provides routine clerical and data processing work in the billing of water services. Works under the general supervision of the Controller.
Specific Responsibilities
Coordinate and schedule contract meter readers and upload and download read data
Read computer files or gather records such as meter books and meter re-read information to compile needed data
Process information into computer and generate amounts due (bills)
Prepare and mail water bills (1st and 2nd notices) for customers and bulk water accounts; maintain current customer account files; assist in reconciling water billing activity with the general ledger
Apply penalties to 2nd notices
Ability to effectively document customer information or contact into the notes section of Customer database
Receive telephone calls and / or customer visits concerning water billings or services; handle questions and respond to customer complaints in a professional manner; determine when it is necessary to consult someone having higher authority for resolution
Provide analytical account analysis for delinquent water accounts, including preparation and mailing of second notices, final notices, shut-off and turn-on orders, establishing and monitoring payment schedules and pursues collection follow-up
Applies account adjustments (e.g. billing errors, write offs, etc.)
Produce billing and collection financial reports as required, and file monthly, and transfer to Box Storage as required
A / R over 60 days; Final out accounts
Prepare reports for final accounts that need to be written off and those that need to be sent to collections
Generate relevant reports as needed.
Effectively communicate both written and orally
Ability to work well with others in a team environment
Performs other such related duties as assigned by the Accounting Supervisor
Perform daily and monthly computer file back-up tape / disc procedures
Required Knowledge Skills & Abilities
Working knowledge of computer and electronic data processing; working knowledge of office practices and procedures
Skill in operating computer, phone, fax and copy machines
Ability to perform mathematical computations accurately and quickly
Ability to calmly communicate verbally; ability to establish successful working relationships; ability to work under pressure and / or frequent interruptions; ability to calmly work with angry or difficult members.
Required Education and Experience
Graduation from high school or GED equivalent or higher
Two (2) years of increasingly responsible related experience, or any equivalent combination of education and experience.
EEO Statement Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
