What are the responsibilities and job description for the Client Experience Specialist - Ent position at Connection?
Job Summary
Working under direct supervision of the Client Experience Manager, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Client Experience Specialist handles the administrative tasks associated with more complex velocity client orders and client standards. The Specialist role requires heavy data entry for velocity quotes, repetitive order entry, client standards and returns. The Specialist monitors the daily Open Order Report for daily actions and provides custom reporting of information required by the client. The Specialist responds timely to client requests regarding order tracking and pricing requests for clients with already established system pricing.
Order Processing
- Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA.
- Understanding of shipment cutoff times for all major distribution partners and carriers.
- Proactive communication to client on order placements including order ETA and back-order information at time of order placement.
- Escalates cost changes / EOL to Sales Operations Advisor or IAM.
Quote Requests
Sales Administrative Support
Minimum years of career experience to qualify for role : 4 years.
Includes a minimum of two years of data entry in an inside sales role.
Total years of career experience in order to be fully proficient : 7 years.
Technology Skills
Business Knowledge
Other Competencies
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”
Connection, Inc. and its subsidiaries consider all qualified applicants for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law. Connection will consider accommodations for any known physical, mental, or other impairments of otherwise qualified applicants to enable them to participate in our applicant screening process and to effectively perform the essential functions of their jobs, unless doing so would impose an undue hardship on the Company.
