What are the responsibilities and job description for the CLIENT MANAGER position at Connection?
Overview : What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. Thats what we do. Were the IT Departments IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. Youll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Responsibilities :
Working under minimal supervision of the Sr. Director, Global Business Development, Software, referring only exceptional problems and issues for management review or approval, the Client Manager forges relationships with its existing client base and serves as the trusted global advisor on the account. The Client Manager identifies global spending and process trends in order to improve customers IT procurement strategy. The Client Manager conducts a business needs analysis to understand the customers supply chain setup in order to provide a solution to the customer by using our OneSource Program. Based on customer needs and strategic objectives, the Client Manager recommends products and services to the customer. The Client Manager handles multiple clients and builds relationships with partners and / or resellers.
Min : USD $50,000.00 / Yr.
Max : USD $63,000.00 / Yr.
Qualifications :
Required competencies :
Intermediate Microsoft Excel skills with ability to create complex spreadsheets using formulas, including v-lookup, and pivot tables.
Advanced Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, creating spreadsheets to include the use of macros.
General understanding of SAAS proprietary software
Adept at proactively finding business opportunities within existing customer base
Customer oriented with ability to listen to and anticipate needs of the customer
Strong trend analysis skills with proven ability to develop short and long term business plans
Strong understanding of and working knowledge of the value added technology industry
Working knowledge of sales strategies including upselling with proven success in a goal driven environment
Working knowledge IT procurement
Adaptable with ability to switch tasks based on shifting priorities
Analytical with ability to draw conclusions from data, systematic and rational
Excellent verbal communication skills with the ability to present professional demonstrations
Excellent written communication skills with the ability to compose professional business communications via email, letter, and proposals.
Creative with the ability to develop original solutions to problems
Decisive with the ability to make a prompt determination and substantiate decision if challenged.
Inquisitive information seeker with the ability to ask probing questions to uncover root causes of problems
Interpersonal skills with the ability to work well with all levels of the organization
Quick study with ability to master a situation or learn new things with minimum direction or training
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person.
Salary : $50,000 - $63,000
