What are the responsibilities and job description for the Sales Support Representative SLED position at Connection?
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
- Provides support to Account Manager and customers during the order fulfillment process and in servicing the new account or the additional business for an existing account, helping to ensure account retention and growth.
- Handles incoming calls and assists on calls when needed.
- Places orders for the Account Manager.
- Follows up as needed on order to ensure satisfactory delivery.
Prepares quotes, researches customer product questions and assists with bids.
- Handles all aspects of preparation for orders to be placed.
- Serves customers at the highest level in order to assist in closing any potential sales.
Assists Account Manager with stock, credit issues, shipping issues and open/backlogged orders.
- Intermediate to advanced Microsoft office knowledge
Organized with ability to multitask and manage priorities
Effective written and verbal communication skills with ability to send correspondence via email and to make and receive telephone calls
Adaptable with ability to switch tasks based on shifting priorities
Excellent written communication skills with ability to compose professional business communications via email.
Excellent verbal communication skills
Detail oriented with item by item focus, meticulous attention to detail
Ability to work both independently and in a team environment
Ability to provide exceptional customer service to our customers
Ability to build effective relationships both internally and externally
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".
Salary : $18 - $22
