What are the responsibilities and job description for the Community Case Manager position at Connections For The Homeless?
Specific Duties:
• Provide case management services for Hilda’s Place (HP) clients including communicating with HP milieu staff regarding participants
• Provide case management services for drop-in clients
• Provide ongoing case management services for clients who have exited into housing
• Contact persons referred through the Suburban Cook County call center and persons referred internally; perform initial needs assessments
• Provide basic crisis intervention services over the phone and in-person to individuals experiencing acute crisis
• Provide drop-in milieu staffing
• Facilitate groups for, and in partnership with, participants
• Track all required information in relevant databases, spreadsheets and files
Case Management
• Perform case management duties which include, but are not limited to:
- Partner with participants in wholistic goal-setting and develop service plans for each participant on caseload
- Perform assessments for housing eligibility (VI-SPDAT) for individuals, families and youth
- Facilitate enrollment in mainstream benefit programs like Medicare, Medicaid, Link, SSI, SSDI, etc
- Assess participants for eligibility for other programming leading to housing (ESG, prevention, RRH, market-rate housing, etc.)
- Coordinate with internal mental and physical health providers
- Provide short-term support services to clients awaiting entry into other programming, including street survival and safety, strategies for reuniting with family or friends, etc.
- Provide referrals for complex client needs such as treatment for substance use disorders, community mental health services, primary health care services, etc
- Develop and maintain effective working relationships with referral sources, participants and staff to ensure effective service delivery