Tenant Support Worker (Vancouver)

ROLE PURPOSEThis position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.STATUSUnionized. This position is open to all applicants.HOURS (MULTIPLE LINES AVAILABLE): Full-time: Monday to Friday, 0800 - 1600 Full-time: Saturday to Wednesday, 0700 - 1500 Full-time: Monday to Friday, 1600 - 0000 Full-time: Saturday to Wednesday, 1500 - 2300 Full-time: Monday to Friday, 0000 - 0800 Full-time: Saturday to Wednesday, 2300 - 0700 Part-time: Thursday & Friday, 0700 - 1500 and Saturday & Sunday, 0800 - 1600 Part-time: Thursday & Friday, 1500 - 2300 and Saturday & Sunday, 1600 - 0000 Part-time: Thursday & Friday, 2300 - 0700 and Saturday & Sunday, 0000 - 0800 WHAT WE OFFERAt Connective, we provide a range of benefits and support to our employees, including:  Employer-paid Criminal Record Check Clearance  Employer contribution to Municipal Pension Plan (MPP)*  Comprehensive employer-paid benefits package encompassing health, wellness, prescription medication, vision, and dental coverage*  Employer-paid support services, such as an in-house counsellor, Employee Family Assistance Program (EFAP), and Critical Incidents Stress Management   Paid in-house training programs such as MANDT and Naloxone  Competitive wages, with a commitment to being a living wage employer  Opportunities for career and personal development, allowing you to explore diverse programs and departments  An inclusive work environment with team-building events and staff recognition programs  Access to On-Demand Pay, enabling you to withdraw earned wages before payday  Award-winning organization: 2022 and 2023 Canadian Nonprofit Employer of Choice from NEOC and 2023 High-Performance Culture Award from Supporting Lines  Participation in a portability program that allows employees moving from a CSSEA-member employer to Connective to carry over their service hours for vacation and wage purposes (within the last 12 months) * Benefits are for Full-Time and Part-Time employees working 20 hours per week or more.KEY ACCOUNTABILITIES Ensure services and interactions are guided by trauma-informed principles and the Two-Eyed Seeing approach, valuing and integrating both Indigenous and Western knowledge systems. Foster environments that prioritize safety, trust, and cultural humility while promoting equitable and inclusive practices for all service users and colleagues. Apply harm reduction principles to all aspects of work, recognizing and respecting individuals’ autonomy and diverse circumstances. Commit to non-judgmental, person-centered support that reduces risks and barriers, while fostering empowerment and access to resources. Participate in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program. Evaluates client needs and develops short-term plans to meet such needs with theactive participation of residents and their families. Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices. Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities. Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public. Administers medication to residents in accordance with established policy. Ensures health and safety standards are maintained. Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property. Completes regular and routine walk-through checks of the property and immediatelysurrounding area. EXPERIENCE AND SKILLS Graduated with a Diploma in a related human/social service field and one year of related experience. Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, experiencing homelessness, interaction with social agencies and experiencing mental health challenges. Experience working with First Nation communities. A demonstrated and clear ability to respond well in crisis situations. An understanding of providing service to people with different learning abilities. Demonstrated ability to deal with aggressive behaviours. Excellent written and verbal communication skills in English REQUIREMENTS Ability to successfully complete a Criminal Records Check Current Emergency First Aid Certificate Willing to complete Food Safe Certificate (Level 1) COMPENSATIONAs Connective is a unionized environment, the starting wage is $25.95 per hour The wage will increase with every 2,000 hours worked up to a maximum of $29.76 per hour.

Salary : $26 - $30