What are the responsibilities and job description for the Manager, Program Management position at ConnectiveRx?
Program Management at ConnectiveRx is the Frontline Support for our clients to their patient support programs. Decisions on changes to existing programs, executing ramp ups and go live of new programs, identifying areas for improvements, resolving unforeseen challenges and ultimately assuring that the patient experience is as positive as possible.
To accomplish this, the Director of Program Management will develop the strategy and budgets for larger more complex program accounts and brands to ensure quality implementation, ongoing management of program terms & conditions as well high levels of customer satisfaction. These implementation processes include analyzing customer business operations while offering best practices that are compatible with the ConnectiveRx solution. Interfacing with other functional areas such as claims, adjudication (internal and external) finance and commercialization is vital.
Responsibilities
- Monitors active programs, including estimating resource needs, resource management/scheduling, and development of specifications.
- Monitor billing, budget and revenue for accounts/brands.
- Serves as the primary liaison with customers during implementation and tracks customer issues during implementation.
- Resolves issues on a day-to-day basis. Assists with documentation as needed for continuous process improvement.
- Identify new business opportunities with clients and coordinate with sales team.
- Coordinate client special projects including audits and QBR's.
- Creates Client report templates. Develops ad-hoc reports.
Qualifications
- Bachelor's degree desired; in business, management information systems, marketing or communications
- 3-5 years of healthcare industry, project/program management preferred
- Intermediate skill level in Microsoft Office, Excel, Word, PowerPoint and Access
