Banking Relationship Supervisor

About us:

ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we’re builders — of businesses, communities, and equity. Most importantly, we’re building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.

ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry’s future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission.

People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at “a better place to be”.

ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance

Corporation.

About this role:

The Banking Relationship Supervisor plays a vital role in ConnectOne Bank’s “People First” banking culture by directly engaging with clients and providing adequate support to teammates.

In this role you will:

• Support the Bank’s “People First” focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.
• Client First - respect and value everything about the Client relationship; engage with Clients to ensure complete satisfaction.
• Sense of Urgency - be swift in taking action, provide answers/solutions, be responsive, meet deadlines.
• Make an Impact - ensure your work contributes to the Client, company, and team.
• We Connect - create and lead employee networks to promote and improve our company culture and employee engagement.
• Forward Thinking - plan and strategize; anticipate and prepare.
• Perform account opening for deposit products; educate and provide an Amazing client on-boarding experience (30/60/90 day follow up).
• Conduct transactions including cash and/or checks (use of a TCR may be required); support teammates with transactions and overall operations.
• Fulfill service requests, including account maintenance.
• Maintain and deepen existing client relationships through onsite engagement and proactive outbound calling to identify opportunities to cross/up-sell the Bank’s products and services in a consultative manner.
• Take ownership of Client service issues to full resolution, support teammates with escalating interactions. Guide and direct escalated matters appropriately.
• Support active participation by all teammates in all campaigns and initiatives.
• Support retail and community events to promote the brand in accordance with the retail business plan.
• Support a team culture and model expected behaviors; provide peer support.
• Support the Manager in managerial responsibilities, including scheduling, sales, and operational tasks.
• Maintain the appearance of the facility inside and out as outlined in the Look & Feel Guide.
• Lead team huddles/meetings in absence of Manager.
• Ensure all activities, transactions, and records are in compliance with operational, security, and control procedures of the Bank, as well as all applicable laws and regulations.
• Lead teammates in absence of Manager; leverage departmental partners as appropriate.
• Perform other duties as assigned.

Must haves:

• Strong “People First” interest and ability.
• Knowledge of relevant Federal and State banking regulations.
• Familiarity with Bank security and safety practices.
• Expert knowledge on the Bank’s deposit and small business lending products, as well as cash management services.
• Thorough knowledge of procedures and policies with respect to banking transactions.
• Sales experience or training in sales techniques.
• Strong leadership skills and coaching abilities.
• Conflict resolution experience.
• Proficient with Microsoft Office applications.
• To support business needs, the ability to work a flexible schedule is required. While office hours vary by location and department, retail employees must be able to support the following: Monday-Friday 8am-6pm; Saturday, 9am-1pm.

Additional information

Benefits:

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance programs (EAP)
• Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
• Tuition reimbursement
• Employee Discount perks
• CNOB Community Service Events

….and much, much more!

Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us “a better place to be!”

ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.