What are the responsibilities and job description for the Claim Consultant position at Conner Strong & Buckelew Companies, LLC?
Department: Claim Consulting Services Department
Job Summary: Responsible for providing exceptional claims and risk management customer service to clients of Conner Strong & Buckelew. The Claim Consulting Services Department services clients from the following disciplines: Life Sciences, Healthcare, Construction, Manufacturing, OCIP’s, Public Entity, Education, Social Services, Hospitality & Gaming, Real Estate and Professional Services .
Principal Responsibilities:
- Functions as integral member of client’s claim & risk management team.
- Is a liaison between client and carrier.
- Creates a specific “Claim Service Plan” for each client.
- Creates and Negotiates with Carrier/TPA or Wholesaler the specific Special Claim Servicing
- Requirements unique to each client.
- Builds a relationship with each of their clients.
- Provides client advocacy to ensure the best result for the client.
- Conducts analysis on each claim for financial impact to client and company.
- Manages multiple lines of coverage for each and every client.
- Acts as a subject matter expert with claims issues
- Works independently and makes independent decisions based on broader knowledge level.
- Develops close working relationship with Account Team members, Senior Account
- Executive, Account Executive, Account Manager, CSR and Production personnel.
- Provides Account Team with Pre-Renewal, New Business claim materials, including data
- analysis.
- Accompanies Account Team members on prospect calls when necessary.
- Position may require overnight travel.
- Is a liaison for Conner Strong & Buckelew with the various carriers, wholesalers and third
- party administrators and outside vendors with whom we interact.
Other Functions
- Keeps updated in industry trends and coverage changes
- Works on and negotiates special claims projects
- Updates Claim Consultant Service Plan calendars
- Provides “back-up” to other Consultants who are unavailable due to PTO, etc
- Other duties as assigned
Requirements
- Bachelor’s Degree preferred or equivalent work experience.
- Minimum 5 years of insurance industry experience in claims and/or risk management
- positions.
- Working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Must have the ability to be flexible and be available 24/7.
- Must stay abreast of changes in Insurance industry.
- Must be able to travel out of town via plane, train, or auto and visit client sites.
- Must be organized and detail-oriented and possess a positive attitude.
- Excellent oral and written communication skills.
- Must be self-motivated with the ability to work independently.
- Must possess excellent analytical skills and problem solving skills.
- Authorized to work in the United States on a full-time basis without Company sponsorship.
Specialized Knowledge or Licenses:
- Valid Property & Casualty License
- Pursuit of Risk Management Degree, CPCU, AIC, or ARM designations preferred
- Valid Driver’s License
Conner Strong & Buckelew is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.
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