What are the responsibilities and job description for the Call Center Agent position at Connexa Worx?
Job Description Call Center Agent
We are looking for a dedicated Call Center Agent to join our dynamic team. In this role, you will serve as the first point of contact for our customers, assisting them with their inquiries, resolving their issues, and promoting our products and services. You will work in a fast-paced environment where communication skills, problem-solving abilities, and empathy are essential.
Pay:
$19.00- $25.00 per hour
Job:
Full time
Office Job
Responsibilities:
- Handle inbound calls and emails from customers in a friendly and professional manner
- Address customer inquiries, complaints, and service requests promptly
- Provide accurate information about our products and services
- Document all customer interactions and maintain detailed records
- Follow up with customers to ensure their issues have been resolved
- Collaborate with team members and other departments to improve service delivery
- Achieve performance metrics and contribute to target goals
Qualifications:
- High school diploma or equivalent; additional education is a plus
- Proven experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to handle a high volume of calls with professionalism
- Familiarity with CRM systems and basic computer skills
- Benefits:
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation days and holidays.
- 401(k) retirement plan with company match.
- Opportunities for advancement within the company.
- Supportive and positive work environment.
Salary : $19 - $25
