What are the responsibilities and job description for the Call Center Agent position at Connexa Worx?
Job Description :
Draft Note Design We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, acting as a vital link between them and our services. Your primary responsibility will be to handle incoming and outgoing calls, providing exceptional customer service and ensuring customer satisfaction.
Pay :
17.50 - $26.00 per hour
Job : Full time
Responsibilities :
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and ensure customer satisfaction through effective issue resolution techniques.
- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
- Follow up on customer interactions to ensure issues are resolved and customers are satisfied.
- Meet or exceed performance metrics such as average handling time and customer satisfaction scores.
Qualifications :
Benefits :
Salary : $18 - $26
