What are the responsibilities and job description for the Call Center Customer Service Agent position at Connexa Worx?
Job Description:
Draft Note Design We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibility will be to address customer inquiries, resolve issues, and provide detailed information about our products and services.
Pay:
$17.50 - $26.00 per hour
Job:
Full time
Responsibilities:
- Handle incoming calls and respond to customer inquiries promptly and professionally.
- Resolve customer complaints by investigating problems and providing appropriate solutions.
- Maintain accurate and detailed records of customer interactions, transactions, and actions taken.
- Provide product and service information to customers to aid in their decision-making process.
- Follow up on customer interactions to ensure satisfaction and continued loyalty.
- Collaborate with team members and other departments to improve service delivery and customer experience.
Qualifications:
- High school diploma or equivalent; additional education in customer service or a related field is a plus.
- Proven experience in a customer service role, preferably within a call center environment.
- Exceptional verbal and written communication skills, with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with CRM systems and practices is advantageous.
- Ability to handle a high volume of calls and manage time effectively.
Benefits:
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
Salary : $18 - $26
