What are the responsibilities and job description for the Call Center Customer Service Agent position at Ideaboxpro?
Job Ad: Call Center Customer Service Agent - Ideaboxpro (San Antonio, TX)
Job Title: Call Center Customer Service Agent
Company: Ideaboxpro
Location: San Antonio, TX
Salary: $35,000 - $43,000
Job Type: Full-Time
About Us:
Ideaboxpro is a fast-growing logistics and warehousing company dedicated to providing efficient and reliable services to our clients. Based in San Antonio, TX, we pride ourselves on our commitment to excellence and customer satisfaction. Join our dynamic team and be a part of our success story!
Job Description:
We are looking for a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. As a vital link between our customers and the company, you will play a crucial role in ensuring customer satisfaction and building lasting relationships. In this position, you will handle a variety of inquiries and concerns, providing solutions and assistance in a timely manner.
Responsibilities:
- Answer incoming calls and respond to customer inquiries via phone, email, and chat.
- Identify customer needs and provide appropriate solutions and recommendations.
- Resolve customer complaints in a friendly and efficient manner.
- Document all customer interactions clearly and accurately in our database.
- Maintain and update customer account information as needed.
- Assist in processing orders, forms, applications, and requests.
Skills Required:
- High school diploma or equivalent; associate degree preferred.
- Previous experience in a call center or customer service role is highly desirable.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a positive attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient with computers and familiarity with call center technology.
Benefits:
- Competitive salary ranging from $35,000 to $43,000.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for overtime and career advancement.
- Friendly and supportive work environment.
Join Ideaboxpro and help us build a brighter future in logistics!
Salary : $35,000 - $43,000
