What are the responsibilities and job description for the Call Center Customer Service Agent position at Ideaboxpro?
Job Ad: Call Center Customer Service Agent - Ideaboxpro (San Antonio, TX)
Job Title: Call Center Customer Service Agent
Company: Ideaboxpro
Location: San Antonio, TX
Salary: $35,000 - $43,000
Job Type: Full-Time
About Us:
Ideaboxpro is a fast-growing logistics and warehousing company dedicated to providing efficient and reliable services to our clients. Based in San Antonio, TX, we pride ourselves on our commitment to excellence and customer satisfaction. Join our dynamic team and be a part of our success story!
Job Description:
We are seeking a dedicated and motivated Call Center Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative for our organization, ensuring a positive experience for all customers as you handle incoming inquiries and resolve issues. You will have the opportunity to make a direct impact on customer satisfaction by providing timely and effective support.
Responsibilities:
- Handle incoming customer calls and address inquiries in a professional manner
- Resolve customer complaints efficiently and accurately
- Document and maintain customer interaction records in our database
- Provide information about products and services to customers
- Process orders and requests in accordance with company guidelines
- Follow up with customers as needed to ensure resolution of issues
Skills Required:
- High school diploma or equivalent; some college preferred
- Proven experience in a customer service or call center environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multi-task and work in a fast-paced environment
- Basic computer skills and familiarity with call center software
Benefits:
- Competitive salary ranging from $35,000 to $43,000.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for overtime and career advancement.
- Friendly and supportive work environment.
Join Ideaboxpro and help us build a brighter future in logistics!
Salary : $35,000 - $43,000
