Job Description
Job Description
Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
User Support Technician
Hours : M-F; 8-5pm
- Must be onsite
- Technology Requirements (I.E Programs, systems, etc.) : Microsoft products, active directory
- What does a typical day look like? (daily tasks) : Working through break / fix tickets, taking calls, setting up new hire
- Preferred background / prior work experience? Helpdesk experience
- Priority soft skills : Time management, communication
Summary of Duties and Responsibilities
IT Help Desk support (On rotating basis with some after-hours coverage) :Answer help desk phone calls.Route help desk tickets to appropriate technicians or support groups.Provide on the spot troubleshooting as time allows.Provide walk up support.Provide local support for the following systems (installation, upgrades, troubleshooting) :PC / Laptop Hardware and SoftwareNetwork Peripherals, Printers, CopiersTelephone SystemEnterprise / Business ApplicationsMobile devicesAudio / VisualMaintain loaner laptops.Hardware procurement, inventory, disposal support.Account Management advanced support.Off-site support (conferences, company locations)Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily.? The requirements listed below are representative of the knowledge, skill, and / or ability required.? Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
Windows 10 & 11 experience.Microsoft Office 365 experience.Working knowledge of Laptop / Desktop / Printer Hardware.General Networking and Wireless skills.PC / Laptop build and Imaging experience.Active Directory and Microsoft Exchange / O365 experience.Desktop support tools working knowledge.Anti-Virus, Malware, Spam, and other security remediation experience.Ability to triage, troubleshoot, and resolve moderately complex PC / Network problems quickly and accurately; engage vendors as needed.Ability to be an active participant and contributor on a professional IT Support Team.Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focusAbility to plan / organize time and workload.Ability to prioritize and escalate based on problem / issue severity.Ability to follow standard processes / procedures.IT service management system experience required (ServiceNow experience a plus).MacOS experience a plus.Documentation and Knowledge base experience desired.Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations.Mid-level position, all relevant experience considered, PC support experience required.Education
BA / BS MIS or CIS (or related technical discipline) desiredExperience
1-3 years’ experience in IT Help Desk supportSpecialized Knowledge
Moderate to complex troubleshooting and technical skills.Focus on one or more of the following technical areas a plus : audio visual systems / events, mobile device integration, computer imaging, automated patching / updating deliver tools, Endpoint management tools.Additional Details (Including Physical & Mental requirements)Company Description
Connexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.
Company Description
Connexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.
