What are the responsibilities and job description for the IT Help Desk support position at Select Source International?
Job Description
Job Description
Job Title : IT Help Desk support
Location : 250 Campus Drive Marlborough MA 01752
Duration : 6 months
pay $30 / hr on w2
Description :
Summary of Duties and Responsibilities
IT Help Desk support (On rotating basis with some after-hours coverage) :
Answer help desk phone calls.
Route help desk tickets to appropriate technicians or support groups.
Provide on the spot troubleshooting as time allows.
Provide walk up support.
Provide local support for the following systems (installation, upgrades, troubleshooting) :
PC / Laptop Hardware and Software
Network Peripherals, Printers, Copiers
Telephone System
Enterprise / Business Applications
Mobile devices
Audio / Visual
Maintain loaner laptops.
Hardware procurement, inventory, disposal support.
Account Management advanced support.
Off-site support (conferences, locations)
Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
Windows 10 & 11 experience.
Microsoft Office 365 experience.
Working knowledge of Laptop / Desktop / Printer Hardware.
General Networking and Wireless skills.
PC / Laptop build and Imaging experience.
Active Directory and Microsoft Exchange / O365 experience.
Desktop support tools working knowledge.
Anti-Virus, Malware, Spam, and other security remediation experience.
Ability to triage, troubleshoot, and resolve moderately complex PC / Network problems quickly and accurately; engage vendors as needed.
Ability to be an active participant and contributor on a professional IT Support Team.
Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
Ability to plan / organize time and workload.
Ability to prioritize and escalate based on problem / issue severity.
Ability to follow standard processes / procedures.
IT service management system experience required (ServiceNow experience a plus).
MacOS experience a plus.
Documentation and Knowledge base experience desired.
Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations.
Mid-level position, all relevant experience considered, PC support experience required.
Education
BA / BS MIS or CIS (or related technical discipline) desired
Experience
1-3 years’ experience in IT Help Desk support
Specialized Knowledge
Moderate to complex troubleshooting and technical skills.
Focus on one or more of the following technical areas a plus : audio visual systems / events, mobile device integration, computer imaging, automated patching / updating deliver tools, Endpoint management tools.
Company Description
Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
Company Description
Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
Salary : $30
