What are the responsibilities and job description for the Customer Service Representative position at Connexsphere Flow?
Connexsphere Flow -
Job Title : Customer Service Representative
Location : Austin, TX
Job Type : Full-Time
Job Description :
We are seeking a dedicated and motivated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company. You will be responsible for addressing inquiries, resolving issues, and providing information regarding our products and services.
Key Responsibilities :
- Respond to customer inquiries via phone, email, or live chat in a professional and friendly manner.
- Process customer orders, returns, and exchanges efficiently, ensuring proper documentation.
- Maintain a thorough knowledge of company policies, products, and services to provide customers with up-to-date information.
- Upsell or cross-sell additional products or services when appropriate.
- Document customer interactions and transactions in the system.
- Collaborate with other departments to resolve customer issues and escalate complex problems when necessary.
- Maintain a positive and professional attitude, representing the company’s values.
Qualifications :
