What are the responsibilities and job description for the Catering Coordinator position at Conrad Hotels & Resorts?
Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.
Job Summary
The Catering Coordinator collaborates with Director of Marketing, Director of Catering and Conference Services, and cross-functional teams to drive marketing sales and conference services department goals. Supports all efforts towards the commitment to positively impact brand standards, department standards and revenues.
Job Duties
Support conference services with entering room lists, creating diagrams, BEO and Resume book auditing
Support sales coordinator with phone inquiries, gift certificates and amenity requests, office supply ordering, group turnovers.
Responsible for entering call-in leads / wedding leads into Delphi sales automation system.
Work in conjunction with marketing director as an acting liaison between department, public relations firm, social media contacts and other influential contacts regarding hotel marketing, promotions and sales campaigns.
Prepare biweekly marketing meeting agenda with appropriate follow up meeting minutes for key distribution.
Education and Experience
A bachelor's degree in hotel management, marketing or a related field.
Event Planning and hotel experience a plus.
Minimum of two years professional onsite office work environment experience
Key Requirements
Collaborate with brand standards to produce promotional materials.
Craft clear and detailed product marketing copy.
Organize promotional activities for new promotions and events.
Prepare (monthly, quarterly and annual) forecasts.
Previous experience in sales and marketing support role.
Expertise with SEO / SEM campaigns and designs.
Solid computer skills, including MS Office Suite, Canva, Issuu, LinkTree, MailChimp, Event Brite,
Familiarity with Customer Relationship Management and Content Management System software
Good administrative, organizational, and problem-solving skills.
Excellent communication, sales, and customer service skills.
The ability to multitask, work in a fast-paced environment, and meet deadlines.
Must be flexible to work any day of the week, weekends, and holidays if assigned.
Other responsibilities as assigned by Supervisor.
Responsibilities are subject to change.
Physical Requirements
Ability to sit, stand, walk, hear, listen, talk, reach, grasp and perform repetitive motions
Ability to push, pull, lift, carry or otherwise move up to 10 lbs.
Benefits
401k after 90 days, fully vested, company match to 4%
Medical (3 plan choices)
Dental (2 Plan choices)
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Paid Time Off
Hilton Honors Team Member Discounts
Northwood Hospitality Discounts
EEO and ADA Statements
Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
To support the day-to-day activities of the Sales Department and provide immediate support to the Group Sales Team
Answer phones to qualify inbound calls and leads
Answer phones and take correct messages in a businesslike manner
Prepare proposals with accuracy and in a timely manner
Respond to leads via Starcite, Meeting Broker and direct to client
Proactively manage showroom preparation for site inspections
Proactively manage shipping of all collateral and gifts for sales trips
Effectively manage daily calendar appointments to assist sales team in site inspections, entertainment and other sales functions as required
Prepare and process expense reports
Prepare Group Contracts - proformas in a timely and accurate manner
Draft and execute sales collateral and client / prospect presentations via Microsoft Word, Excel, and PowerPoint
Thorough working knowledge of Delphi : to include creating / updating accounts or contacts within an account, create new group bookings, revise existing group bookings, merge group contracts and adjust clauses as necessary, create GRC reports as requested
Working knowledge of Opera is a plus : to include search for specific future or past reservations, preparation of daily arrivals report, add profile information as needed, knowledge of special codes and amenities, access, analyze and print folios for past guests, check rate offerings for specific rate codes, and other Opera functions as they become necessary
Liaise with other departments in a professional manner to ensure client's needs are met
Prepare group turnover files and tracking / collecting of deposits
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