What are the responsibilities and job description for the Regional Practice Manager position at Consensus Health?
Located in:
Evesham, New Jersey 08053
The Regional Practice Manager (PM) reports to a Regional Operations Manager (ROM) for their territory. The PM is at the front line of upholding these principles as they oversee the operations of multiple assigned practice locations.The PM supervises practice site business and clinical functions including front desk, medical records, nursing, and ancillary services to ensure a safe, and compassionate experience for our patients and their families as well as a supportive and productive practice environment for our providers and staff. The PM ensures optimal utilization of resources and the efficient delivery of services. The PM is also responsible for making sure their assigned practice sites are in compliance with all applicable policies, laws and regulations.
Requires up to 50% travel to sites assigned within their prospect region.
Job Title: Regional Practice Manager
Department/Location: Administration
Reports to: Regional Operations Manager
FLSA Status: Exempt
Direct Reports: Site level supervisors and staff. *Excludes providers
Company Overview
At Consensus Health, we believe better healthcare begins with a community of strong, independent providers delivering high quality, compassionate patient care with improved outcomes. As New Jersey’s fastest growing independent medical group, Consensus Health offers full clinical and operational integration with our value-based care programs, enabling providers to transform the healthcare delivery experience. In addition, Consensus Health owns and manages New Jersey’s oldest Independent Physician Association (“IPA”) with over 1,000 providers throughout the state. At Consensus Health we believe in fostering an environment of collaboration, participation, and respect. A cornerstone of that belief is a commitment to attracting talented and dedicated team members who work together for the common purpose of providing clinical excellence.
Consensus is committed to attracting, developing, and retaining talented people who are passionate about helping physicians and their staff deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served.
Position Summary:
The Regional Practice Manager (PM) reports to a Regional Operations Manager (ROM) for their territory. The PM is at the front line of upholding these principles as they oversee the operations of multiple assigned practice locations.
The PM supervises practice site business and clinical functions including front desk, medical records, nursing, and ancillary services to ensure a safe, and compassionate experience for our patients and their families as well as a supportive and productive practice environment for our providers and staff. The PM ensures optimal utilization of resources and the efficient delivery of services. The PM is also responsible for making sure their assigned practice sites are in compliance with all applicable policies, laws and regulations.
Requires up to 50% travel to sites assigned within their prospect region.
Duties and Responsibilities:
Essential Functions:
- Works collaboratively with site supervisor to ensure timely and efficient onboarding of new staff and providers including the roll out of all position specific standardized workflows designed by to the office of the CMO.
- Routinely reviews management reporting data to ensure operations is performing to budget and identifies ways to improve efficiency.
- Initiates processes/improvements communicating with VP, Regional Operations Manager and practice site supervisor and providers.
- Identifies operating costs and operational capital budget needs in collaboration with providers and supervisors.
- Reviews monthly budget and identifies areas of cost saving.
- Schedules and uses staff appropriately across practice locations for optimal coverage whenever possible (vacations, sick etc.).
- Works with site specific leadership to establishes monthly schedules for providers and staff.
- Tracks and evaluates on a regular basis scheduling, practice revenues, staff competencies and training.
- Communicates and coordinates with HR including payroll, orientation of staff and delivery of employee handbook and policies.
- Oversees payroll in accordance with company policy.
- Follows disciplinary process in accordance with HR policy and procedures.
- Performs annual staff performance evaluations.
- Looks for ways to improve patient, provider and staff engagement.
- Holds regular staff meetings for designated practices.
- Ensures quality measures are implemented and ongoing for assigned practices, track deficiencies and works collaboratively with Regional Medical Director and site leaders to drive performance in VBC programs and close care gaps.
Job Requirements:
- Bachelor’s degree in Business Administration, Healthcare Administration, or related field preferred. HS Diploma required.
- Critical thinking and analytical skills a must.
- 5-7 years of experience in a supervisory role for group practice management of multiple locations.
- Effective working knowledge of healthcare financial management, medical practice accounting, third party reimbursement issues, patient flow and facilities management.
- General knowledge of physician compensation models and contract terminology.
- Prior experience working in a clinical capacity is a plus.
- Microsoft Office Proficiency required.
Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Examples of Work Environment
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.
The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.
Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and leads New Jersey in provider and patient satisfaction. Consensus Health values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
Consensus Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety
We believe that the best care for our patients starts with the best care for our employees. Consensus Health is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate.
