Client Service Representative

About CAS:

Consolidated Admin Services "CAS" is a Third-Party Administrator and offers our clients affordable and compliant benefit administration. At CAS, we pride ourselves on being dependable and providing affordable, flexible, and reliable benefit administration - Services offered include administration of FSA, HSA, HRA, COBRA, FMLA, ERISA, ACA Reporting and Compliance, and more. Service is our #1 Priority.

Consolidated Admin Services “CAS” is dedicated to supporting our team members and our clients. CAS offers a competitive compensation package with an excellent benefit package with 100% employer paid short-term and long-term disability and life insurance. CAS is a growing company, and we are looking for individuals who want to learn and grow with us. CAS was named 2020 Arkansas Business of the Year!

Job Summary:

The primary responsibility of the Bilingual Customer Service Representative (CSR) for CAS is to represent CAS in communications and interactions with clients and participants over the phone and in writing. The Bilingual CSR supports the CAS team with various account management activities, administrative functions, and special projects. This team member is an integral part of CAS providing superior service to our clients and participants.

Minimum Requirements:

· High School Diploma or equivalent, associate's degree preferred

· Bilingual required

· Two years of customer service-related experience preferred; Benefits related experience preferred

· Intermediate experience with Microsoft word, excel, outlook and data-entry, e-mail management, and file management

· Excellent communication skills

· Ability to build rapport and collaborate with others

Consolidated Admin Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8-hour shift
• Monday to Friday

Application Question(s):

• Do you have customer service-related experience?
• Do you have any experience in the area of benefit administration or related?
• Do you have call center or related experience?

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)

Ability to Relocate:

• Springdale, AR 72762: Relocate before starting work (Required)

Salary : $15 - $18