Serving System Admin Lead

Summary:

The Servicing System Admin Lead will encompass a wide range of duties that support the Servicing group. This role will be accountable for providing mentoring and guidance to the team as well as completing advanced systems configuration, quality assurance, and day-to-day operational tasks in support of ongoing servicing administration delivery, both internally and externally to clients and vendors within their portfolio services.

Key Responsibilities:

1. Train new team members as well as lead the delegating of work, overseeing progress towards goals, and coaching team members as needed.

2. Effectively interact between the Project Manager, Development group (Programmers), Servicing business unit, and occasionally third-party vendors on the development process improvement requests

3. Maintain and manage detailed documentation such as project logs, write change tickets, and work as a liaison between all parties

4. Ensure that all work delivered to the client is configured accurately per the system requirements, both for their own tasks and any oversight task that they are assigned to oversee including Quarterly/Annually security audits and configuration responsibilities

5. Create and maintain detailed documentation such as project logs, write development tickets

6. Continuously building servicing platform and ancillary products knowledge

7. Servicing Systems and Vendor Applications security administration

8. Responsible for Servicing System header maintenance/configuration, tasks, payee, disaster, transaction descriptions, and Corporate Advance Servicing descriptions

Knowledge, Experience, Education Required:

· High School degree/GED preferred or equivalent work experience

· Must have 4-6 years Mortgage Servicing technology experience

· Solid understanding of mortgage servicing technology platform in terms of configuration and day to day functionality, business processes and capabilities

· Ability to work in a team environment to accomplish shared goals

· Customer service skills/experience are a must

· Must be self-motivated, energetic, the ability to work independently and proactively while prioritizing workload, and ability to multi-task

· Strong analytical reasoning, problem solving and critical thinking skills

· Work to ensure a positive experience for the customer by coaching and managing other employees.

· Excellent interpersonal and relationship building skills

· Minimum 2 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Travel Required:

Up to 25% travel as needed

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The noise level in the work environment is usually quiet to moderate.

Job Types: Full-time, Contract

Pay: $43.00 - $60.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $43 - $60