Senior Manager, Credit & Collections

Position Summary:

CCM is seeking a customer oriented, highly detailed, proactive, and process improvement-focused Senior Manager, Credit & Collections, to oversee and lead the Credit and Collections team in the Company’s pursuit of expansion, growth and scale.

Senior Manager, Credit & Collections will be responsible for developing and implementing strategies to effectively manage and collect outstanding receivables owed to the organization, as well as evaluate creditworthiness of new/prospective customers. The ideal candidate will have a robust background in collections strategies and management; establishment of control-based processes through Standard Operating Procedures; setting & maintaining KPI’s, and be a subject matter expert in High Radius’ Collection Cloud software.  Excellent communication skills are critical, and ability to effectively manage an internal team, and outside 3rd party collection partners.  Additionally, this role will innovate and drive efficiencies through continual evaluation of our business processes. The role will report directly to the CFO and frequently interact and collaborate with Senior Leadership. 

This position is located on-site in Rockaway, NJ.

Responsibilities:

• Successfully lead a team of 4 collectors to manage workflow, coordinate assignments to meet deadlines, and drive collection initiatives aimed at reducing loss, and minimizing exposure to risk, with an emphasis on early-stage collections and meeting the objectives of the department and Company.
• Develop and implement collection strategies to maximize recovery rates and minimize bad debt losses.
• Utilize and leverage High Radius collections cloud software to maximize collections capabilities, efficiencies & functionality.
• Leverage High Radius & data analytics to create & utilize robust reports and dashboards that monitor billing and collections processes and other KPIs. Develop and leverage reports to support day-to-day operations and develop planning and prediction capabilities; support internal stakeholders reporting and analysis needs.
• Implement, maintain & manage best-in-class KPI’s
• Set performance standards and goals; coach and develop staff to increase efficiency and deliver outstanding customer service to internal and external customers.
• Daily, weekly, and monthly reporting in support of stakeholder needs. 
• Support the finance team with weekly cash flow forecasting.
• Document & maintain all standard operating procedures for billing and collections processes and ensure those materials are updated regularly to remain accurate.
• Proactively identify process design opportunities and implement changes to drive operational efficiency, and timely billing and collections outcomes.
• Align with sales & operations teams in developing plans to effectively resolve collection matters or in defense of special credit terms while preserving customer relationships.
• Serve as the internal escalation point, fielding questions related to processes and/or procedures.
• Manage, direct and optimize relationships with third-party collections agencies, ensuring optimal performance and compliance.
• Credit Policy Development: Developing and maintaining credit policies and procedures for the company. These policies will outline the terms and conditions under which credit is extended and how collections are managed.
• Present key business insights based upon data analytics to influence customer and sales leadership on process improvements to effect efficiencies and provide better customer experience.
• Successfully collaborate with billing management team to identify opportunities to enable faster collections regarding new and emerging products/services.
• Dispute Resolution: Management of disputes and discrepancies related to billing and payments.
• Training: Manage personnel on credit & collection policies and procedures.
• Management of departmental costs, including personnel, 3rd party collection agencies and collections system - High Radius.
  

Requirements:

• Proven work experience as a Collections & Credit Manager, or similar role
• Bachelor’s degree in a related field or commensurate experience
• 10 years of experience in credit management and collections, preferably in a mid to large size corporate environment
• Relevant Industry Experience (intermodal, logistics, transportation)
• Proficient with Microsoft Office Suite (Excel, Word, Powerpoint)
• Experienced with ERP systems (Order to Cash, AR, Trade Management, Customer Master modules).  NetSuite a plus
• Excellent analytical skills, with the ability to create and process financial spreadsheets (e.g., in MS Excel)
• Collections Software Expertise: High Radius Collections Cloud collections tool
• Dispute resolution capabilities
• Accountability and performance management
• Proven ability to organize, prioritize, plan, and handle competing demands, with the ability to effectively meet deadlines in a dynamic environment
• Proven ability to lead, direct, train and manage professional staff
  
  

Offers a competitive salary and full benefits package including:

• Health Care, Dental, and Vision Insurance
• Life, Short Term & Long Term Disability Insurance
• 401(k) with Company Contribution
• Paid holidays and vacation
• Option to participate in a Corporate Wellness Program
  
  

About CCM

For over 18 years CCM has been providing highly efficient interoperable chassis provisioning solutions.  Consistently evolving to respond to the ever-changing needs of the marketplace, CCM uses its unique combination of industry management expertise, best-in-class offerings and a state-of-the-art technology platform to simplify chassis provisioning and support supply chain fluidity. CCM offers a variety of chassis provisioning solutions based on the dynamics of the market.